Bourne Estate Agents
Guildford, GU1
3.7/5, 36 reviews
64% recommended
0% lettings valuation accuracy
50% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“Excellent...”

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Apr 20,2018
Minithumbup
By: 'Susan'
Apr 20,2018
1 people found
this helpful
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend.
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Opening Hours
Address

Bourne Estate Agents
5a Trinity Gate, Epsom Road
Guildford
Surrey
GU1 3JT
01483 458 337

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 50% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 4 7 12 4 4 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Avoid...”

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May 30,2019
Minithumbdown
By: 'Leslie'
May 30,2019
1 people found
this helpful
They have very good reviews from property owners and awful reviews from tenants and I know exactly why. Owners are their customers, people looking for a house to rent are just an inconvenience. They have teenagers with no experience whatsoever to show you houses they ...
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Comment on agent fees
Almost £800 fees.
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By: David Taylor
May 30, 2019
View all comments (1)
Hi Leslie, thank you for your review. I must admit I am disappointed to see your views do not reflect the large amount of our customers, landlords and tenants alike. I would like to discuss this with you in greater detail to see if I can resolve these issues. If you could call me on 01483 458 338. ...

“As part of my job, I sell and buy at ......”

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Aug 25,2018
Minithumbdown
By: 'Hosein'
Aug 25,2018
13 people found
this helpful
As part of my job, I sell and buy at least one property a year so I am not a novice and I can confidently spot amateurish performance when I see it. I one hundred percent agree with the comments that Paul left on 15th ...
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Comment on agent fees
They charge the standard rates.
Was this helpful? Yes
By: Dominic Bruneau
Jun 26, 2018
View all comments (1)
Thank you for taking the time to write to me, as promised I am looking in to all the points that you have raised despite being on annual leave as I am getting married this weekend. We care passionately about our business, clients and reputation. We are normal people earning a living and working hard. Whilst you may wish to agree with Paul's comments they are two years ago and as company over 2500 completions have been completed. If we get things wrong once it is once to often and as I said I wil ...

“Central Guildford Sale...”

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Jun 29,2018
Minithumbup
By: 'James T'
Jun 29,2018
0 people found
this helpful
Having now sold 5 houses through Bourne in the last 18 months I can highly recommend James, Ross and the other members of the team. They provide a professional and competitive service with honest advice....
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Comment on agent fees
Competitive fee structure
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“AVOID at all costs!...”

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Jun 19,2018
Minithumbdown
By: 'Nick'
Jun 19,2018
2 people found
this helpful
I was looking for a rental with Bourne and was lied to from the start - even about basic details about the property. I put an offer down and paid my £500 holding deposit on somewhere I later found was let agreed (..again lied to the ...
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Comment on agent fees
"If the boiler ignition does not start upon you leaving - its your responsibility as a tenant" ...You best make sure you have a good boiler because that is a joke.
Was this helpful? Yes
By: David Taylor
Jun 20, 2018
View all comments (1)
Thank you for your comments above and I am sorry to hear that our service fell short of your expectations. If you could contact me on 01483 458 338 I would like to discuss this in greater detail with you. ...

“Excellent...”

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Apr 20,2018
Minithumbup
By: 'Susan'
Apr 20,2018
1 people found
this helpful
I received excellent service from the team in Guildford and in particular James. The team are proactive and professional and I was kept up to date throughout the sale process. Would highly recommend....
read full review
Was this helpful? Yes

“I not reccomend this agency. They take very long time ......”

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Dec 29,2017
Minithumbdown
By: 'Andrea'
Dec 29,2017
2 people found
this helpful
I not reccomend this agency. They take very long time to resolve the problems and try to keep a lot of money from deposit when you leave the flat. I received my money back after 65 days. !!!!Initially they asked me about 600 pound for things not ...
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Comment on agent fees
Bad
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“Bourne, and in particular James, were superb throughout a challenging ......”

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Nov 27,2017
Minithumbup
By: 'Wayne Fowler'
Nov 27,2017
1 people found
this helpful
Bourne, and in particular James, were superb throughout a challenging sale. After 2 failed attempts with previous agents Bourne acted proactively, professionally and kept is informed at every stage, often exceeding my expectations. Thank you to the Bourne team....
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Comment on agent fees
The fees are more than reasonable considering the personal approach they employ.
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“As the old saying goes, you only know how good ......”

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Oct 26,2017
Minithumbup
By: 'Phil'
Oct 26,2017
4 people found
this helpful
As the old saying goes, you only know how good something is when things go wrong. We rented a shared student house for our daughter through Bourne but found a few issues with her room. A huge thank you to Victor Addison at the Guildford ...
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Comment on agent fees
Much better than another one we were going to use who tried to charge £300 each for 10 residents for a tenancy agreement!
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“AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to ......”

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Oct 18,2017
Minithumbdown
By: 'Oliver'
Oct 18,2017
2 people found
this helpful
AVOID! AVOID! AVOID!, rude, arrogant and condescending. They lied to us throughout, said there was no chain, only to find out a few weeks before completion that there was. They arrogantly tried to claim that a chain would make a difference. They pressured us and ...
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Comment on agent fees
Overpriced
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“I have been actively investing in the Guildford property market ......”

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Sep 29,2017
Minithumbup
By: 'Giles'
Sep 29,2017
3 people found
this helpful
I have been actively investing in the Guildford property market since 2012 and I have used numerous estate agents. I have been most impressed with Bourne because they achieve very good results and I have a high level of confidence that they will perform. In particular ...
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Comment on agent fees
Very reasonable and good value.
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“Great personalised service. David & Anne did a great job and ......”

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Sep 29,2017
Minithumbup
By: 'Justin Addison-Smith'
Sep 29,2017
2 people found
this helpful
Great personalised service. David & Anne did a great job and kept me up to date on my purchase throughout the whole process. Suzy, who showed me around the properties was excellent also....
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Comment on agent fees
I didn't pay any fees as it was a purchase.
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“I have just sold my property in Guildford and cant ......”

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Sep 28,2017
Minithumbup
By: 'Tom Patterson'
Sep 28,2017
3 people found
this helpful
I have just sold my property in Guildford and cant recommend Bourne too highly. They were extremely competent and pleasant to deal with. The whole selling process took under 9 weeks which was very much down to Bourne's efficiency and knowledge of the Guildford area....
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Comment on agent fees
1.25% plus VAT which was fine.
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“We recently sold our property through Bourne Estate Agents in ......”

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Aug 15,2016
Minithumbdown
By: 'Paul'
Aug 15,2016
9 people found
this helpful
We recently sold our property through Bourne Estate Agents in Guildford and sadly the process from start to finish was incredibly negative. Our dealings with Ross were borderline confrontational and his attitude towards us AS CUSTOMERS was appalling. Throughout the entire process, my wife and ...
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Was this helpful? Yes
By: Ross
Aug 15, 2016
View all comments (1)
Dear Paul, I am devastated that you did not feel you got the service from us that you deserved - in my 30 years of estate agency I have never before received such comments but despite this; once is still too many in my view. I therefore wish to apologise if your interpretation of our service did not match your expectations as I am a great believer in dealing with all my customers as I would like to be dealt with myself. I would like to point out though that we did generate over 30 viewings and ...

“Terrible customer service and they would never provide assistance regarding ......”

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Nov 10,2015
Minithumbdown
By: 'Anna'
Nov 10,2015
8 people found
this helpful
Terrible customer service and they would never provide assistance regarding any issues which we all had to arrange with the landlord in the end. The whole point of going to an agency is that it gives you peace of mind and you dont have to ...
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By: Managing Director
Nov 10, 2015
View all comments (2)
I am trying to deal with the above comments and must stress at this point that no complaint has been made to the offices to deal with. Furthermore Damian Hartigan does not deal with customers so I am not sure why his name has been mentioned. Finally if the tenant has been put in contact with the landlord it will because the agreement is for Let Only service and we are not managing the property. As with any issues we are happy to investigate fully and assist where possible in finding a solution b ...

“I never knew Bourne agency would change so drastically after ......”

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Jul 21,2015
Minithumbdown
By: 'Vishal agrawal'
Jul 21,2015
11 people found
this helpful
I never knew Bourne agency would change so drastically after signing the contract for a year. I am an international student and I had rented 52 printing house square from Bourne agency. The day I entered the flat there were two issues in the flat which ...
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What agent could do to change your mind?
The agency is careless and is making false claims in my absence.
Attached Filesnbsp;
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“We will never use them again, won't recommend them to ......”

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Jun 24,2014
Minithumbdown
By: 'ex-tenant'
Jun 24,2014
7 people found
this helpful
We will never use them again, won't recommend them to anyone, please do avoid, they are rude unprofessional and will go the extra mile to make you go the long way, very bad experience....
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“My dealings with Bourne have been very good. I called ......”

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May 24,2013
Minithumbup
By: 'Ana'
May 24,2013
11 people found
this helpful
My dealings with Bourne have been very good. I called the Guildford office as I wanted to sell my property. I spoke to Ross, who came to my property with some paperwork that I needed to sign and took lovely pictures. Within few weeks he ...
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“Our house was with another Guildford agent for 3 months. We ......”

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May 01,2013
Minithumbdown
By: 'JBS'
May 01,2013
12 people found
this helpful
Our house was with another Guildford agent for 3 months. We had 30 viewings with approx 3 second viewings, and no offers despite being in a popular area. Property was with Bourne for 2 days - one prospective buyer requested a second viewing and the other person offered the ...
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Was this helpful? Yes

“Polite and friendly service by all of the team, who ......”

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Apr 26,2013
Minithumbup
By: 'Mark Juggins'
Apr 26,2013
12 people found
this helpful
Polite and friendly service by all of the team, who always responded rapidly to any queries we had throughout the process of buying our new house. Made the stressful process of buying the house much better. I would certainly use them in the future....
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“David Lowther was really supportive with my recent house purchase. ......”

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Apr 14,2013
Minithumbup
By: 'Cerys Williams'
Apr 14,2013
16 people found
this helpful
David Lowther was really supportive with my recent house purchase. I was being hassled by my landlord to give him a date and Bourne's stepped in to prevent him pressuring me to leave before I had a Completion Date. I particularly liked the "no hard ...
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“Ross was excellent. My tenants served notice towards the end ......”

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Apr 10,2013
Minithumbup
By: 'Mike Lewis'
Apr 10,2013
15 people found
this helpful
Ross was excellent. My tenants served notice towards the end of November. Ross founda buyer almost immediately and completion took place by the end of January! At every stage, Ross kept me in the loop and stayed on top of the buyers solicitor to ensure ...
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“I reported damp and mould in the flat on the 20......”

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Mar 25,2013
Minithumbdown
By: 'Marco Calhorda'
Mar 25,2013
21 people found
this helpful
I reported damp and mould in the flat on the 20th November 2012. Since then, incompetence has meant the problems remains and I still have no solution in sight. If you bear in mind this happened through the peak of winter It has been a painful ...
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What agent could do to change your mind?
The agent could have been more diligent in ensuring the appropriate repair was done in due time. I have not heard from Bourne for more than a week now.
Attached Filesnbsp;
Was this helpful? Yes
By: Marco Calhorda
Apr 09, 2013
View all comments (5)
Bourne has provided a dehumidifier and, although some of the root causes are no longer present, such as the damp weather, I have had no resurgence of the mould. Cristina and Lisa have remediated the situation in a very efficient way. Marco Calhorda ...

“This company is very professional, friendly and helpful. All the ......”

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Feb 28,2013
Minithumbup
By: 'Bourne Estate Agents Guildford'
Feb 28,2013
16 people found
this helpful
This company is very professional, friendly and helpful. All the staff are always willing to help and nothing is too much trouble. Dominic the Director heads a good team and I would not hesitate in recommending them. I needed to find a tenant and this ...
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“I have worked with Bourne Lettings for almost 3 years. They ......”

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Feb 27,2013
Minithumbup
By: 'Prash'
Feb 27,2013
18 people found
this helpful
I have worked with Bourne Lettings for almost 3 years. They all know me within the Branch, even though I have a small portfolio. We had an incident recently caused by 'an act of god'. No one at fault. Bad things happen. What is important is ...
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“One particular agent was rude on the phone to me ......”

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Feb 12,2013
Minithumbdown
By: 'No-go'
Feb 12,2013
44 people found
this helpful
One particular agent was rude on the phone to me regarding my situation and ability to proceed. The other outright lied to me. Wasted our time and money showing us around a property that had already sold through a rival agent. Told me a complete ...
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What agent could do to change your mind?
Stop lying to make a sale.
Attached Filesnbsp;
Was this helpful? Yes
By: si
Feb 20, 2013
View all comments (4)
CORRECTION - CORRECTION -CORRECTION The manager of Bourne Estate agent had had extensive conversations with myself and has cleared up all issues relating to the miscommunication. It has (according to Bourne) been the other estate agent (whom I am not allowed to mention on here legally) that has allegedly lied. The manager Dominic of Bourne has dealt with this issue in a very professional manor and keep in contact throughout the complaint. I have been informed that all parties are ...

“I found Ross extremely helpful throughout the sale of my ......”

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Jan 31,2013
Minithumbup
By: 'Debbie'
Jan 31,2013
11 people found
this helpful
I found Ross extremely helpful throughout the sale of my home. I was kept informed of all viewings and feedback was good. A review of marketing plans was helpful after a short period. All questions were answered quickly and comprehensively. Highly recommended....
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“We have rented properties from Clive twice now and each ......”

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Jan 31,2013
Minithumbup
By: 'Damien King'
Jan 31,2013
8 people found
this helpful
We have rented properties from Clive twice now and each time they have been lovely houses and very close to the requirements we had requested. He haggles the price well and everything was handled smoothly. Would recommend and use again....
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“Ross was an excellent estate agent helping us every step ......”

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Jan 30,2013
Minithumbup
By: 'Mrs Ellis'
Jan 30,2013
9 people found
this helpful
Ross was an excellent estate agent helping us every step of the way no matter what my enquiry was he was alays courteous and polite.I would recommend him and Bourne estate agents anytime ....
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“We had an excellent experience using Bournes (Guildford) to sell ......”

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Jan 07,2013
Minithumbup
By: 'Greg'
Jan 07,2013
8 people found
this helpful
We had an excellent experience using Bournes (Guildford) to sell our house. David and Dominic were helpful and communicative throughout the process and we never felt pressure in any part of the sale. We went only 6 weeks from sale to completion and that was partly ...
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“The agents were fantastic in getting a swift turnaround on ......”

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Jan 04,2013
Minithumbup
By: 'Ollie'
Jan 04,2013
9 people found
this helpful
The agents were fantastic in getting a swift turnaround on a property where we had agreed to move in and actually moving in within 10 days. They were also excellent in ensuring that the turnaround on our references was quick and also advised us on proceeding ...
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No fees information available
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Awards won by Bourne Estate Agents, Guildford GU1 3JT


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