Apr 15,2018
By: 'Alan Early'
Apr 15,2018
2 people found
this helpful
Wow. What a terrible experience we had with this company when checking out!
We lived in the apartment for almost 4 years. We repeatedly complained about damp and mould issues in the flat. Instead of doing anything about it, they sent a regular instructor who blamed us for the dampness, saying there had been no issues before we moved in. (This turned out to be a lie.)
When it came time to leave, Claire Leech in House and Son sent us the check out report. For starters, she was always extremely rude in her emails. We repeatedly asked her to email both tenants and not just one. And she repeatedly "forgot". In her second email to us, she threatened to bring the case to the dispute board - something she dragged her heels in when we did say we wanted to lodge a dispute.
House and Son initially said we owed them £1136 upon check out, for cleaning and maintenance. Claire was adamant we would pay it. But, following several emails where Claire was being unreasonable and rude, we lodged a dispute.
The dispute board agreed that we would only have to pay £190. That's a long way from £1136!!
Among several revelations, House and Son are forced to admit that there had been a "history of dampness" in the flat and couldn't charge us for that. (Remember, they had spent 4 years blaming us for damp issues!!)
So if you are a tenant checking out, he sure to dispute! House and Son will try to take you for every penny.
And if you're a landlord thinking of doing business with House and Son, go elsewhere. The ineptitude of this lot will only end up costing you.

(I put this review elsewhere first. Shortly after posting it, House and Son emailed me, threatening to take legal action over the above review, claiming it's inaccurate. I have the emails from Claire proving that everything I say is true. If anyone wants to read them, just ask. I expect they will respond here, saying that what I've written is inaccurate, which is extremely unprofessional I'm sure you'll agree. But like I said - I have the emails proving that they are liars and scamsters. If you would like to see them, please just ask.

And just look at all the negative reviews saying the same thing. House and Son try to cheat tenants. End of story.)
Comment on agent fees
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

House & Son

Landsdowne House, Christchurch Road Bournemouth

01202 242000

Opening hours

As Seen On

Find the Best Agent to
Sell or Rent Your Home