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Apr 14,2018
Apr 14,2018
17
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Based on my experience of renting from Portico, a Portico managed property, for a year between selling and buying flats, I will never again have any dealings with this company. I will not sell my flat through them when the time comes, I will not rent my flat through them, should I need to, and I would not even look at a property on the market through them.
I had to wait four months longer than I should have, a total of five months, for the return of my deposit, based on the terms and conditions of the Assured Shorthold Tenancy agreement that I, and the landlords, signed with Portico or Edmund Cude. I was charged a check out fee of £176.40, as per the terms and conditions of the AST, yet I was advised by Portico that, under the same AST, the terms for the landlords were guidelines not responsibilities or commitments. Eventually, after I raised a dispute with the TDS, 10 weeks after the end of my tenancy, Portico advised me that there would be some reductions to my deposit. After they knew I had gone to the TDS, Portico/the landlords decided they wanted £153.40 for mostly fictitious issues which they could not evidence. Last week the TDS advised that they have awarded £53.40 for four lightbulbs to be changed, a pair of curtains to be removed and some leaves swept up in the garden.
Portico had two properties on the market in the area that I wanted to rent. My preferred one they let to someone else, even though I agreed to pay the full asking rental price up front for a year. I don't know if this offer was presented to the landlord, but I made it in good faith. I was then told someone else had offered and the landlord had chosen them, even though they were offering to pay less than me. I probably ought to have heard alarm bells then, but I didn't, and I was desperate, so I moved in to the other one, paying premium rent - £1800 a month - for a two bed basement flat in Parsons Green, two payments of six months' rent up front.
The problems started almost immediately: the front door wouldn't close, so my contents insurance was invalid, and I felt unsafe after the flat next door was broken into. When Portico did eventually address this, the way they fedback the findings of the guy they sent was really patronising: âthe door had warped slightly allowing it to be blown open in high windsâ where I had photographic and video evidence that this was not the case, it simply didn't close. I strongly suspect that I was labelled a dramatic, problem tenant after this, as my calls were rarely answered.
Additionally:
⢠Two months wait for the inventory/check in report
⢠Washing machine engineer attending the property without notice
⢠No light in the kitchen for nearly five weeks through an electrical fault, from 29 June to 7 August. I had to offer to pay myself to get Portico to deal with it.
⢠Attempts to make me to use their preferred cleaning suppliers for my end of tenancy clean (at a charge of nearly double the market rate) with ominous statements that other cleaners would be unlikely to perform to their standards and thus I'd lose the money from my deposit if I didn't use their preferred and excessively costly ones.
The previous tenants had mentioned that they had lost some of their deposit to pay for the garden to be cleaned up before I moved in. The property management team at Portico made no effort to clean up the garden at all, in the year I lived there. They then tried to charge me for exactly the same, when I left.
The only positive thing I have to say about my experience with Portico is that the manager of the Parsons Green branch, Mariana Propotopapas, is tremendously professional and exceptionally reliable. When I escalated issues to her she did try to resolve them or put me in touch with someone who might be able to. She really ought to be at a better agency: she's far too good for this one.
I had to wait four months longer than I should have, a total of five months, for the return of my deposit, based on the terms and conditions of the Assured Shorthold Tenancy agreement that I, and the landlords, signed with Portico or Edmund Cude. I was charged a check out fee of £176.40, as per the terms and conditions of the AST, yet I was advised by Portico that, under the same AST, the terms for the landlords were guidelines not responsibilities or commitments. Eventually, after I raised a dispute with the TDS, 10 weeks after the end of my tenancy, Portico advised me that there would be some reductions to my deposit. After they knew I had gone to the TDS, Portico/the landlords decided they wanted £153.40 for mostly fictitious issues which they could not evidence. Last week the TDS advised that they have awarded £53.40 for four lightbulbs to be changed, a pair of curtains to be removed and some leaves swept up in the garden.
Portico had two properties on the market in the area that I wanted to rent. My preferred one they let to someone else, even though I agreed to pay the full asking rental price up front for a year. I don't know if this offer was presented to the landlord, but I made it in good faith. I was then told someone else had offered and the landlord had chosen them, even though they were offering to pay less than me. I probably ought to have heard alarm bells then, but I didn't, and I was desperate, so I moved in to the other one, paying premium rent - £1800 a month - for a two bed basement flat in Parsons Green, two payments of six months' rent up front.
The problems started almost immediately: the front door wouldn't close, so my contents insurance was invalid, and I felt unsafe after the flat next door was broken into. When Portico did eventually address this, the way they fedback the findings of the guy they sent was really patronising: âthe door had warped slightly allowing it to be blown open in high windsâ where I had photographic and video evidence that this was not the case, it simply didn't close. I strongly suspect that I was labelled a dramatic, problem tenant after this, as my calls were rarely answered.
Additionally:
⢠Two months wait for the inventory/check in report
⢠Washing machine engineer attending the property without notice
⢠No light in the kitchen for nearly five weeks through an electrical fault, from 29 June to 7 August. I had to offer to pay myself to get Portico to deal with it.
⢠Attempts to make me to use their preferred cleaning suppliers for my end of tenancy clean (at a charge of nearly double the market rate) with ominous statements that other cleaners would be unlikely to perform to their standards and thus I'd lose the money from my deposit if I didn't use their preferred and excessively costly ones.
The previous tenants had mentioned that they had lost some of their deposit to pay for the garden to be cleaned up before I moved in. The property management team at Portico made no effort to clean up the garden at all, in the year I lived there. They then tried to charge me for exactly the same, when I left.
The only positive thing I have to say about my experience with Portico is that the manager of the Parsons Green branch, Mariana Propotopapas, is tremendously professional and exceptionally reliable. When I escalated issues to her she did try to resolve them or put me in touch with someone who might be able to. She really ought to be at a better agency: she's far too good for this one.
Comment on agent fees
Extortionate given the standard
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May 27, 2020
Totally agree with many points in this unfortunate experience! We have had the same issues like an unsafe door, a 2 month wait for our inventory back, they did not clean the property for us before we moved in, they also did not adhere to the agreed terms in our contract. Furthermore we are charged for issues that were on our move in inventory, not even caused by us. They will not answer the phone or correspond to emails, they just want to charge us for as much as they can possibly get away with. It’s absolute fraud!
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Opening Hours
Address
Portico
843 Fulham Road
Fulham,London
Greater London
SW6 5HJ
020 7731 7788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £625,000 | £625,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 1 | 36 | 17 | 10 | 0 | 10 | 0 | 1 | 1 |
Areas covered
- SW6
Services offered
- Sales
- Lettings
- Block Management
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Jul 28,2022
Jul 28,2022
0
people found
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When it came to renewing the tenancy they attempted to raise the rent by over 25%. From £1775 to £2400 than to £2100 than £1900 than within the guidelines of the Retail Price Index, being a minimum of 3% and a maximum of 8% to £1835. No gas certificate for 2022 and if there’...
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Jul 01,2022
Jul 01,2022
0
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Everyone knows that moving is not a pleasant thing to do. Portico gave me the support necessary to move in and to move out. Thank you very much for the agents “Erick dos Santos” and “Holly Pearson” they went above and beyond to help me....
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Mar 15,2022
Mar 15,2022
0
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Experience with this agency is too horrible to share. Save yourself the horrific drama. I wont waste energy on them. Doesnt worth it...
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Jul 30,2021
Jul 30,2021
4
people found
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Lauren was great - super responsive, helpful and speedy. The entire process from arranging a viewing to signing the tenancy agreement only took a week. Top marks!...
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Jul 24,2021
Jul 24,2021
5
people found
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Portico have been really good with us in assisting our move in to our new flat in Fulham. Angus Mcanespie has been really helpful and responsive to any queries....
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Jul 18,2021
Jul 18,2021
6
people found
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We found Lauren from Portico, she's been very helpful and professional, we are really happy with their services. Highly recommended....
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Jul 14,2021
Jul 14,2021
5
people found
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Lauren was great throughout our process, she was responsive, informative and always cheerful which made our experience with Portico really positive!...
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Jul 14,2021
Jul 14,2021
2
people found
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this helpful
There aren't enough words to describe how miserable working with Portico in Fulham is. I could go on for MONTHS but I'll keep it short. (Also, note this is not even close to the extent of the issues we've had with them):
Looking to rent, ...
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Jul 14,2021
Jul 14,2021
5
people found
this helpful
this helpful
Lauren has been a great estate agent. She considered our needs and took her time to answer all our questions....
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Jul 13,2021
Jul 13,2021
8
people found
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Lauren and Portico make life easy!
We recently went through Lauren at Portico to find an apartment in Parsons Green and couldn't be happier with the service provided. Lauren could not have been more transparent, helpful and quick to respond throughout the entire process and ...
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Jun 29,2021
Jun 29,2021
5
people found
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Portico were very helpful and accommodating throughout the search. They listened to my feedback and acted accordingly. Molly and Angus were very kind and easy to work with!...
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Jun 17,2021
Jun 17,2021
7
people found
this helpful
this helpful
Portico is the company I now rent my flat with and I can only say that I could not have asked for better service from Portico, they are efficient, very informative and extremely helpful, especially Angus Mcanespie who has help with solving any issues we ...
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Jun 02,2021
Jun 02,2021
4
people found
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Absolutely awful experience with Portico Fulham branch from the get go. I rented a property on Vera Road in Fulham with Molly Derbyshire who was quick to take my money but little did I know the ongoing issues I would have for the next 14 months ...
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Mar 29,2021
Mar 29,2021
3
people found
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this helpful
1 star is far too generous to give to Portico, not just the Fulham office (with whom I had the misfortune of dealing as a tenant) but the head office and wider team as well. From the very first viewing until I received my deposit back, ...
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Jan 20,2020
Jan 20,2020
7
people found
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this helpful
Mr Erick Dos Santos has been absolutely tremendous throughout the sale process, always available to take calls + questions that I have. Is determined to find you the right property. Very kind humerus chap who i would be delighted to recommend to anyone looking in the ...
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Jan 20,2020
Jan 20,2020
7
people found
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this helpful
Having dealt with Joseph and the team in the Fulham office, they gave me some great advice and I would highly recommend their services...
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Jan 20,2020
Jan 20,2020
6
people found
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5 stars for the team to Joseph, Erick and Molly for their assistance and attention. I am happy to recommend their service to anyone....
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Dec 19,2019
Dec 19,2019
6
people found
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Joseph and his team were beyond helpful in the purchase of my new flat. Thank you to the team for everything!...
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Oct 14,2019
Oct 14,2019
7
people found
this helpful
this helpful
Very good moving in service, easy to collect keys and complete all the required paperwork online prior to move in date. Portico welcome bags were a very kind and nice touch.
All Portico staff friendly and helpful especially Joseph and Jason who were very quick ...
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Oct 14,2019
Oct 14,2019
7
people found
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this helpful
Very good service from Joseph and his team. They were fast to respond and good at keeping me updated on the progress. They found a tenant within less than a week....
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Oct 08,2019
Oct 08,2019
7
people found
this helpful
this helpful
Joseph & his team (Shaun, Jason) were amazing at getting me into the flat so quickly. They accomodated a time that suited me better for my first viewing. Even though my initial offer didn't go through, they got it accepted next time around. Compassionate about how ...
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Oct 03,2019
Oct 03,2019
7
people found
this helpful
this helpful
After my flat was on the market to let with another agent for over 60 days I moved to Portico. They produced great marketing photos and found a high quality tenant that wanted the flat long term within 48 hours of their marketing going online. Joseph efficient ...
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Sep 24,2019
Sep 24,2019
6
people found
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this helpful
Very prompt. Everything you want from a letting agent. Usually replied very quickly to email. This was a very straightforward letting....
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Sep 20,2019
Sep 20,2019
3
people found
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this helpful
Recently rented a property through portico. Portico agents were in general very responsive and gives us constant updates during the process. Would recommend to others....
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Aug 02,2019
Aug 02,2019
7
people found
this helpful
this helpful
We found Portico to be very efficient and organised. Joseph Lee helped us with all of our questions, he responded to emails very quickly and was always very friendly and helpful....
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Feb 27,2019
Feb 27,2019
3
people found
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this helpful
If I could leave no stars I would. We have rented off portico for 3 years and it has been the worst experience. No one gets back to you when you call, the problems that have been reported have not been fixed. They make it very ...
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Feb 22,2019
Feb 22,2019
6
people found
this helpful
this helpful
Louise Brien has been amazing from the first viewing. She was a pleasure to deal with, very responsive and effcient, and would highly recommend her!...
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Nov 21,2018
Nov 21,2018
6
people found
this helpful
this helpful
Her knowledge of the legislation behind property has been so refreshing and kept us calm in a sticky situation, I am pleased to recommend Fulham Portico to other landlords. Thank you again Eleanor ....
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Comment on agent fees
Reasonable
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Nov 21,2018
Nov 21,2018
6
people found
this helpful
this helpful
As soon as Eleanor was on board we felt like we were in very good hands! Eleanor is incredibly professional and very quick at responding to emails. I would strongly recommend having Eleanor look after your property search. The Check out was done efficiently and ...
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Nov 07,2018
Nov 07,2018
4
people found
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this helpful
I am a landlord who has used the services of Portico (Edmund Cude / Coutts de Lisle previously) to rent out my flat for many years. The service from the property management team was pretty good previously, but has deteriorated rapidly over the last 12 months. Now ...
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Comment on agent fees
I'm not sure exactly what I'm paying them for currently. After taking the (substantial) fee for arranging the most recent tenancy they disappeared!
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Last updated at 11:00 AM 30/10/2017 by allAgents
Best Letting Agent in SW6 
Best Letting Agent in SW6 
Over priced and of no value.