“39 Rose Street...”

Apr 13,2018
By: 'Disgusted first time tenant...'
Apr 13,2018
5 people found
this helpful
1. Signing the contract before being allowed to view the inventory;
2. Too many faults and discrepancies with the flat upon getting the keys and seeing for the first time with the lights on;
3. No accompanied entry to the flat, to enable smooth take over, very much left to the tenant;
4. No instruction manuals for any item in the flat (we were told it can be accessed on-line, which is not our responsibility);
5. No positive response to the request for maintenance work;
6. Viewing done without adequate lighting.
All the above reflects on the process used by yourselves and shows an astounding unprofessionalism. This is especially highlighted by the fact that on entry (12th March) it was found that the boiler would not switch on, which could have been alleviated by either an instruction manual or an accompanied hand over as already mentioned. One of the staff (out of the four we met over the two days) told us that the heating was on at a default no-frost setting. This was clearly not true, as the boiler was not only unoperational, but it was also switched off at the mains giving no electrical power to the unit.
Moreover, the general condition of the flat is extremely poor. Not picked up during viewing, but it is picked up in the inventory (which leads us to believe it wasn't read by yourselves, or wasn't actioned by yourselves by informing the landlord of their obligations). Had we known about these things, they would have been addressed before signing the contract. Namely the following points:
• Carpets and flooring stained and very worn (included in inventory)
• Net curtains mouldy near the bottom (leaking windows?)
• Cables left hanging from the kitchen cabinets (included in inventory)
• The hob extractor fan filters were damaged and filthy (included in inventory)
• Rusty radiators and rusty radiator controls (included in inventory)
• All doors chipped and scuffed with no effort to repair or repaint (included in inventory)
• Entry hall lights shade cracked (glass), unsightly and an HSE matter, (included in inventory)
• Curtains very creased and inadequate for a wind directly facing a main street. (included in inventory)
• Bathroom is definitely DIY, the finish and maintenance is severely lacking.
• Furniture is badly damaged and not well maintained, burn marks, stains and holes etc. (included in inventory)
Returning to the flat twenty-four hours after receiving the key, it was found to have 2 leaking radiators (the bathroom and the hall; the bathroom leak also highlighted stains from similar previous leaks). This is not on the inventory list because the water to the radiators was not flowing, bringing into question the use of the heating system during non-occupation as previously mentioned.
The overall condition of the flat, to my mind and those of my guarantors, is not habitable. Furthermore, there is a hole in the wall of the boiler cupboard that has not been repaired after creating the vent for the boiler. The visual condition of the flue and termination classed as unsatisfactory in the Landlords Gas Safety Certificate. There is also a vent pipe hanging from the ceiling with a draft coming from it; where from not yet determined. There was no security lock on the kitchen window, even though there are security locks on all the other windows, but not on the one facing a high-risk area (secluded rear garden). I was told that it would be professionally cleaned prior to entry, then, when I complained, I was told it had already been cleaned professionally, which is misinformation at best.
On top of this, a statement by one of your representatives that we took the property “as is” is a very leading comment and leads towards a “cop out clause”, although I cannot find any such clause in the contract. I have taken advice from the CAB, and they are looking into the practice of having a signed contract prior to releasing the inventory to the proposed tenant.
Lastly, I am also concerned about the amount of inconvenience we have had to endure because of this series of events and would like to reiterate that I feel a full refund is in order and appropriate.
Comment on agent fees
There are a Landlords agent, not a tenants agent.
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Stonehouse Lettings

Osborne House 27-30 Aberdeen
AB10 1UP

01224 466266

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