2 Star Review
Apr 12,2018
By:
'Mr'
Apr 12,2018
Branch: London, Suite 7, Atlantic Business Centre, 1 The Green
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE15
Branch: London, Suite 7, Atlantic Business Centre, 1 The Green
Lettings (as a Tenant)
Postcode: SE15
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I've dealt with a number of estate agencies for various lettings down the years. Some have been good, most have been poor, but these guys are so bad I'm motivated to write about it.
My biggest issue is just how uncommunicative they are. To get a response on any issue, big or small, is a slog of phone calls, emails, and follow ups. On the phone I'm invariably told the person I need to speak with is in a meeting. I amuse myself by imagining they are discussing how to better communicate with their clients in this meeting. When, or more accurately if I get an eventual reply it is professional and polite, but mostly I avoid dealing with them unless I need to due to the hassle.
On other occasions they would leave communication to the very last minute, for example if a workman needed to perform a service check I would get notified by a hand delivered letter with a day or two's notice. On one occasion I was sent an email just before close of business the evening before they were due to call around.
I can also confirm some other issues people have mentioned such as high fees for unnecessary services like inventory checks for an unfurnished apartment. It was only after pointing this out that I got this amended in the letting agreement.
Lately I received a communication from the landlord of the property I am renting informing me they have stopped using this company as its letting agency. I immediately contacted the agency using several contact channels to seek comment and received... nothing. This is typical of their behaviour and if they were as unprofessional as this with the landlord I am unsurprised they decided to ditch them.
Suffice it to say I hope this is the last I hear from them and would not recommend them to anyone who might read this.
Comment on agent fees
Fees were in line with the industry but they attempted to charge for unnecessary services.
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