“Complete Solutions...”

Apr 10,2018
Minithumbdown
By: 'edistudent'
Apr 10,2018
2 people found
this helpful
We had an almost exclusively negative experience with Complete Solutions. Aside from all of the material problems we encountered, the staff themselves treated us with complete disdain and were consistently very rude, save a few in the office. When we asked for help they were very unwilling to give it and often made unfounded criticisms of us as tenants.

During November we were left without hot water or heating for 6 weeks, which in Edinburgh is frankly ridiculous and dangerous. This was due to our boiler breaking and Complete consistently putting off replacing it, instead insisting on trying to repair it; this was despite the parts no longer being manufactured. The plumber himself told us it absolutely should have just been replaced. It was only when we went to the Edinburgh University Advice Place and they told us that we could potentially seek a legal route the agents actually did anything about it. This was just one negative experience in a whole host of things, including parts of the flat regularly breaking and not being seen to properly, as well as extremely intrusive and disruptive work being carried out during exam and essay seasons.

At the end of our tenure, the fees charged for the clean were ridiculous, but due to our past experiences with the agent we decided to pay it as we knew they would find something to charge us for. On top of this we had money deducted from our deposit for things such as broken blinds that were most certainly broken before we moved in.

Overall, we would definitely avoid renting with Complete Solutions in the future.
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Complete Solutions (Scotland)

38 Marchmont Road Edinburgh
City of Edinburgh
EH9 1HX

0131 622 2213

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