Tried to hold us responsible for damages done to the property prioir to us moving in.
Did not resolve repairs reported during our tenancy.
Did not complete their checks on the property properly or professional.
We lived in this unsecured property for 12 months and was burgled twice with no sympathy from agent. They didn\'t even fit an alarm or try to secure the property properly for us.. We tried to end our tenancy one month earlier of our agreement, but they said we would pay a fee for breach of contract!
Caused a lot of hassle and stress at the end of our tenancy and tried to hold full deposit. We ended up waiting 6 months for the DPS process to finally resolve the deposit issue which we got back in full because the agent had a lack of evidence to support their claims.
What agent could do to change your mind?
If the agent did what they originally preach like follow their own terms and conditions properly regarding inventory, check out, monthly checks and deposit resolution maybe I would have something better to say about them.
Also there should be a rule for general wear n tear because some agents mis understand this abbreviation and try to hold tenants for every little mark.
There should be a rule for tenants living with burglary or vandalism. Tenants should be allowed to give one month notice if circumstances change and cause stress on families.