Jul 24,2012
By: 'marge'
Jul 24,2012
2 people found
this helpful
I had a viewing booked with them. no one turned up when I rang them they couldn\'t even tell me why no one was there. Later on I went to their office they said they can\'t contact letting specialist. When they manage to contact her she said my appointment was cancelled. I would be nice to at least give me a ring and tell me about it. Feel ignored and really disappointed with customer service. waste of time
What agent could do to change your mind?
give me a call to tell me not to bother
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By: The Lettings Team
Jul 25, 2012
Dear Marge I am terribly sorry that you did not receive a phone call from our lettings team to cancel your viewing. It was a genuine oversight on our behalf. We pride ourselves on great customer service and this is a truly disappointing review. We will call you later today to discuss the matter in further detail.

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Horts Estate Agents

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