Terrible agent with bad service, poor organization and terrible personal skills.
Took over a month from paying the deposit to moving into the house as the paper work was not ready on their end.
When we finally arranged a moving in date it was delayed by the agent twice as he dint have the paper work ready.
Had the agent stand in the new house trying to force me to sign a standing order mandate with the wrong bank details and date on it. Was very hostile and aggressive and when his head office confirmed he was in the wrong did not offer so much as an apology.
Still have not received some of the keys for the property meaning we cant access the back garden or garage three weeks after moving in.
Submitted a complaint to the head office almost three weeks ago now and despite trying to chase it up have not heard back from them.
Told the agent we would be there at least a year but they gave us a six month contract and told us we had to pay extra to stay longer.
After signing the contract was provided with a big list of extra fees and charges that are applicable.
almost impossible to contact the agent by phone as he is never in the office.
Generally terrible organizational skills with staff being rude, abrupt and sometimes downright hostile. Will be complaining to the ombudsman soon.
What agent could do to change your mind?
Respond to my complaint in a timely manner.
Not being so rude.
Be contactable via phone.