0% lettings valuation accuracy
67% lettings fee satisfaction
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Apr 02,2018
Apr 02,2018
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This company are not to be trusted. Customers should be very careful when taking out a contract and check inventory, record any imperfections, take photos of same, as they will not return deposits.
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Latest Reviews
2nd Apr 2018
reviewed by 'Noleen'
Opening Hours
Address
Fraser Grant
25-27 Acorn Road
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2DJ
0191 281 9777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 67% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jun 04,2020
Jun 04,2020
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Critical: Professionalism
This company is absolutely abhorrent. No help at all, will charge you for everything they can and are just plain rude to deal with even if you are a good Tennant. If you are considering renting from them I recommend you find somewhere ...
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Apr 02,2018
Apr 02,2018
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This company are not to be trusted. Customers should be very careful when taking out a contract and check inventory, record any imperfections, take photos of same, as they will not return deposits....
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Apr 24, 2018
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(1)
Morning Noleen,
As you state we do issue inventories to all tenants and encourage them to write their comments in the space provided should they differ from our own. Our advice to all our tenants is to ensure they complete and return the inventory to produce an agreed condition report that both parties sign off as a matter of course.
Any deposit retentions are in relation to any cleaning costs or damage caused by the tenants on exiting the property. I find your comments regarding 'not re ...
Jul 08,2015
Jul 08,2015
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Frazer Grant are beyond patronising, arrogant and threatening! PLEASE AVOID USING THEM.
The Flat was disgusting! cooker was filthy! Bathroom was black with mould!...
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Apr 02, 2018
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I would agree. I would warn anyone taking out a contract with this company to thourghly check the inventory, check for any imperfections and take photos of any such imperfections prior to signing any contract. This company will not return deposits. Avoid them if at all possible. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
As you state we do issue inventories to all tenants and encourage them to write their comments in the space provided should they differ from our own. Our advice to all our tenants is to ensure they complete and return the inventory to produce an agreed condition report that both parties sign off as a matter of course.
Any deposit retentions are in relation to any cleaning costs or damage caused by the tenants on exiting the property. I find your comments regarding 'not returning deposits' to be factually untrue and misleading as we have not in one instance had to retain a full deposit.
As an agency we provide guidance throughout the tenancy as to areas where the condition of the property is going off track and go so far as visiting and producing a pre-end of tenancy report around 4-6 weeks before exit which details any potential deductions and means to rectify them to ensure a full deposit return.
Should you wish to discuss any of the above I would happily invite you to give our office a call on 0191 281 9777.
Many thanks,
Fraser Grant