Tom Murrell of Spencer-James came to my flat, fully briefed me and took photographs. He told me of the risks and how they could reduce them. Andy Panteli kept me up to date with possible tenants and their backgrounds. I was also very pleased with the thoroughness with which the financial vetting of the possible tenants was conducted.
They advised that a good tenant was interested but wished the large study was a second bedroom. I was away by this time but Spencer-James arranged for a double bed to be purchased, delivered and the room prepared for the tenant.
I have also been impressed with the inventory prepared and the careful comments on the condition of the flat.