“ DO NOT, I repeat, DO NOT use this agency!... ”

Mar 28,2018
Minithumbdown
By: 'Richard'
Mar 28,2018
28 people found
this helpful
Firstly, this company does not offer no sale, no fee. When asked he told us this. The website waited two weeks before telling us this, just when it was conveniently passed the contractual period where we could withdraw without losing our money. When you tell customer service what you were told, they quote to you the small print.

Secondly, PB over value the property to get you to sign up with them and once you have signed up, they lose all interest since now they don't have to do any work to earn your money.

Thirdly, PB doesn't have any avenue of selling your property besides posting it on rightmove.co.uk and a few other websites. Their so-called "local expert" will disappear and turn on once a forthnight/month to give you a report on how many people viewed your property on rightmove.co.uk.

Forhtly, PB has many people calling you and covertly upselling their services. They has the least interest in selling your property and the most in making more money for themselves.

Fifthly, there are many fake accounts that are created on the website, that make fake bookings and then cancel or don't turn up. These fake bookings are then use as statistics to say that you have a had lots of viewings.

PB has no interest in selling your property. Don't do it.
Comment on agent fees
The fees sound good, however, considering that they do not want to sell and are keen on upselling + incompetence, you can actually pay more than a high-street agent in money and stress.
Was this helpful? Yes
By: Eren
Apr 06, 2018
Well said excatly ivam going through same process

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Purplebricks

Suite 7 First Floor, Cranmore Place, Cranmore Drive Shirley, Solihull
West Midlands
B90 4RZ

0800 810 8008

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