0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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Mar 14,2018
Mar 14,2018
3
people found
this helpful
this helpful
I urge all of those thinking of using HAP Lettings to think again, as a "current" tenant of HAP Letting, i can assure you my biggest mistake ever was attending a viewing *, i was conned (I was not told the FULL fact's of the property which is not allowed under the disclosure rules) everyone in the area is aware of the anti-social neighbours above/below and i was basically ignored when ever i tried to seek assistance, they are about about their 12% and nothing else...YOU HAVE BEEN WARNED.
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14th Mar 2018
reviewed by 'bikeit'
Opening Hours
Address
Hap Lettings
362 Great Western Road
Glasgow
Lanarkshire
G4 9HT
0141 345 2010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Glasgow
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 14,2018
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3
people found
this helpful
this helpful
I urge all of those thinking of using HAP Lettings to think again, as a "current" tenant of HAP Letting, i can assure you my biggest mistake ever was attending a viewing *, i was conned (I was not told the FULL fact's of the property ...
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Josh
Michelle
Avril
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
HAP Lettings Customer Care Policy
At HAP Lettings we endeavour to ensure your experience of our service is second to none, however we acknowledge that on occasions things can go wrong. We are committed to rectifying any issues as soon as possible.
What can you do if you are not satisfied with the service you have received? In the first instance, we would encourage you to discuss any problems verbally and informally with your principal contact within the company. The HAP Lettings Team should be able to help quickly and answer any questions you may have. If this does not resolve your concerns, then the formal complaints procedure can be invoked.
We have adopted a formal two stage procedure to ensure that any complaint is dealt with fairly and that anyone with a grievance is aware of the procedure to follow, thus avoiding any additional frustration. In certain circumstances it is possible to bypass the first stage and complain directly to the Managing Director although we may decide to refer the matter to the person dealing with the first stage where we consider that to be appropriate.
How do I make a formal complaint? Stage 1 – Office Manager.
If the verbal and informal approach does not satisfactorily deal with your concerns, we ask that you put your complaint in writing to the Office Manager. If your complaint is about that person, please write to the Managing Director. We advise you to keep copies of all correspondence sent to us and notes of any conversations or telephone calls.
In order that we can help resolve your concern as quickly and efficiently as possible, we ask you to provide the following information in the letter of complaint:
• Your name, address and a daytime telephone number on which you can be contacted.
• The name of the individual within the company with whom you have been dealing.
• A clear description of your complaint, giving concise details of what you believe has gone wrong.
• Details of what you would wish to be put right.
Your letter will be acknowledged within 3 working days of receipt and you will be advised of the timescale for sending a full reply, which will usually be within 15 days. An internal investigation into your complaint will be undertaken and, following completion of the same, you will be provide with a full response with details of what actions we have taken or will take. It is hoped that this response will resolve the matter to your complete satisfaction.
Stage 2 – Managing Director.
If your complaint is not satisfactorily resolved by stage 1 above or if you still have concerns, you can request that the matter be referred to the Managing Director. A separate review of your complaint will be undertaken and you will be contacted usually within a further ten days to inform you of the conclusions reached. This response will represent the final viewpoint of the company.
What can I do if I am still not satisfied?
If you remain dissatisfied with any aspect of our handling of your complaint, then it may be appropriate for the matter to be referred to an independent third party. As we are members of the Property Ombudsman, the matter should be referred to them as long as it is within six months of the company’s final offer of resolution. Their contact details are;
The Property Ombudsman
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Tel No: 01722 333306
Fax No: 01722 332296
www.tpos.co.uk
This is a free service.
Last updated at 9:52 AM 27/04/2015 by Josh Hardy
At HAP Lettings we endeavour to ensure your experience of our service is second to none, however we acknowledge that on occasions things can go wrong. We are committed to rectifying any issues as soon as possible.
What can you do if you are not satisfied with the service you have received? In the first instance, we would encourage you to discuss any problems verbally and informally with your principal contact within the company. The HAP Lettings Team should be able to help quickly and answer any questions you may have. If this does not resolve your concerns, then the formal complaints procedure can be invoked.
We have adopted a formal two stage procedure to ensure that any complaint is dealt with fairly and that anyone with a grievance is aware of the procedure to follow, thus avoiding any additional frustration. In certain circumstances it is possible to bypass the first stage and complain directly to the Managing Director although we may decide to refer the matter to the person dealing with the first stage where we consider that to be appropriate.
How do I make a formal complaint? Stage 1 – Office Manager.
If the verbal and informal approach does not satisfactorily deal with your concerns, we ask that you put your complaint in writing to the Office Manager. If your complaint is about that person, please write to the Managing Director. We advise you to keep copies of all correspondence sent to us and notes of any conversations or telephone calls.
In order that we can help resolve your concern as quickly and efficiently as possible, we ask you to provide the following information in the letter of complaint:
• Your name, address and a daytime telephone number on which you can be contacted.
• The name of the individual within the company with whom you have been dealing.
• A clear description of your complaint, giving concise details of what you believe has gone wrong.
• Details of what you would wish to be put right.
Your letter will be acknowledged within 3 working days of receipt and you will be advised of the timescale for sending a full reply, which will usually be within 15 days. An internal investigation into your complaint will be undertaken and, following completion of the same, you will be provide with a full response with details of what actions we have taken or will take. It is hoped that this response will resolve the matter to your complete satisfaction.
Stage 2 – Managing Director.
If your complaint is not satisfactorily resolved by stage 1 above or if you still have concerns, you can request that the matter be referred to the Managing Director. A separate review of your complaint will be undertaken and you will be contacted usually within a further ten days to inform you of the conclusions reached. This response will represent the final viewpoint of the company.
What can I do if I am still not satisfied?
If you remain dissatisfied with any aspect of our handling of your complaint, then it may be appropriate for the matter to be referred to an independent third party. As we are members of the Property Ombudsman, the matter should be referred to them as long as it is within six months of the company’s final offer of resolution. Their contact details are;
The Property Ombudsman
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Tel No: 01722 333306
Fax No: 01722 332296
www.tpos.co.uk
This is a free service.
