27% sales valuation accuracy
33% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
This company is no longer in business.
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2024
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Mar 22,2018
Mar 22,2018
8
people found
this helpful
this helpful
Do Not Rent a Property from Karen Stephen (Homes4u). This is a concise account of what happened to my partner and I. We viewed Post Office House in Main Street Westfield Bathgate. Karen Stephen was present during the viewing. We were told the property was a long term let. We found out there had been planning permission applied for to build 4 other flats on top of us. She clearly knew when she rented us the property this extensive demolition and building work had been planned. We treated the property with respect, fulfilled our obligations regarding rent and notice etc. Karen Stephen called us and told us we could not move out as the contract had 'rolled over'.
We seeked legal advice and specifically written into her own contract was 'Tacit Relocation does not apply'. This voided her claim that we were still liable for rent and loss of profit to the time of £5000. We moved out. We claimed our deposit She has LIED, CHEATED and now is attempting to STEAL our full £1000 deposit AND charge us £4000 for 'damages'.
Her 'company' is a Mickey Mouse Back Street outfit to be avoided at All costs... beware this company is ran by a crooked liar. This matter is still ongoing.
We seeked legal advice and specifically written into her own contract was 'Tacit Relocation does not apply'. This voided her claim that we were still liable for rent and loss of profit to the time of £5000. We moved out. We claimed our deposit She has LIED, CHEATED and now is attempting to STEAL our full £1000 deposit AND charge us £4000 for 'damages'.
Her 'company' is a Mickey Mouse Back Street outfit to be avoided at All costs... beware this company is ran by a crooked liar. This matter is still ongoing.
Comment on agent fees
Charges top prices for non existent service
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Latest Reviews
14th Mar 2019
reviewed by 'Michael'
5th Mar 2019
reviewed by 'Unhappy'
13th Feb 2019
reviewed by 'Angry'
17th May 2018
reviewed by 'unbelievable'
22nd Mar 2018
reviewed by 'Phil'
12th Jan 2018
reviewed by 'Upset'
Opening Hours
Address
Lets 4 U
Unit 3 Waverly Street
,Bathgate
West Lothian
EH48 4JA
0844 8470830
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 27% | 33% | £0 | £0 |
| Lettings | 50% | 33% | £550 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 10 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Mar 14,2019
Mar 14,2019
2
people found
this helpful
this helpful
It's hard to put into words just how deplorable, unprofessional and arrogant Homes4u (or indeed any other 4u name they are going under at that time) are; however this is what this review will set out to do.
My partner and I took on ...
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Comment on agent fees
Awful.
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Mar 05,2019
Mar 05,2019
5
people found
this helpful
this helpful
I wish we had read all reviews about this Agent before renting a house. When after 15 months we gave up the tenancy, and the exit inspection was undertaken, we applied to the approved Tenancy Deposit Scheme company which held our deposit requesting that it be ...
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Feb 13,2019
Feb 13,2019
6
people found
this helpful
this helpful
Absolutely disgraceful company and that is giving them credit. We have been waiting almost A YEAR for the one toilet in our house to be fixed (cistern has to be refilled by hand). They sent a plumber round last march - turned out to be ...
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May 17,2018
May 17,2018
8
people found
this helpful
this helpful
So unprofessional and some (you know who I mean) were totally nasty !!! Do not go near this so called letting agent....
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Comment on agent fees
Total joke.
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Mar 22,2018
Mar 22,2018
8
people found
this helpful
this helpful
Do Not Rent a Property from Karen Stephen (Homes4u). This is a concise account of what happened to my partner and I. We viewed Post Office House in Main Street Westfield Bathgate. Karen Stephen was present during the viewing. We were told the property ...
read full review
read full review
Comment on agent fees
Charges top prices for non existent service
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Jan 12,2018
Jan 12,2018
7
people found
this helpful
this helpful
Avoid at all costs. We were a tenant and kept the flat in very good condition. When it came to getting the deposit back thwy claimed we had caused thousands of pounds worth of damage! Thankfully we won the case and got our money back!
...
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Sep 24,2016
Sep 24,2016
6
people found
this helpful
this helpful
Total jokers, avoid at all costs! Horrendous experience as a landlord whereby they placed some bill dodging skunk farmers into my property. Couldn't have been less interested. Lets4U were bafflingly oblivious to the fact that the tenants were subletting, they had repurposed a room ...
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Comment on agent fees
Fees were negated by losing 3 months plus rent. Turns out the insurance policy that they include as part of their service, is not worth the paper it's written on.
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May 19,2016
May 19,2016
4
people found
this helpful
this helpful
This is my experience and opinion. This was the most stressful company I have had dealings with. They didn't repair anything, ignored repair requests and calls become cold and staff hard to contact. Because they know they fully intend to take your whole deposit regardless ...
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What agent could do to change your mind?
my friend they tried to keep whole deposit after reference check failed yet gave it back when confronted. They fabricated charges to attempt to keep my deposit. Be warnedAttached Filesnbsp;
Comment on agent fees
my friend they tried to keep whole deposit after reference check failed yet gave it back when confronted. They fabricated charges to attempt to keep my deposit. Be warned
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Oct 26,2015
Oct 26,2015
4
people found
this helpful
this helpful
Dealing with this company was one of the worst experiences of my life. So unprofessional it wasn't even funny, they resorted to completely ignoring emails and blocking my number. Effectively stole our £2000 deposit through ignoring me and my flatmates, slowing down and dragging the claiming ...
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What agent could do to change your mind?
oh and did I mention the flat was in a terrible state, with mattresses everywhere, dirty when we moved in (they had the cheek to claim for cleaning at the end of our lease when I personally spent a week cleaning the state that it was left in when we moved in), broken tumble dryer lying about, cupboards broken, beds broken, please stay awayAttached Filesnbsp;
Comment on agent fees
oh and did I mention the flat was in a terrible state, with mattresses everywhere, dirty when we moved in (they had the cheek to claim for cleaning at the end of our lease when I personally spent a week cleaning the state that it was left in when we moved in), broken tumble dryer lying about, cupboards broken, beds broken, please stay away
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Oct 08,2014
Oct 08,2014
3
people found
this helpful
this helpful
it was rubbish. substandard properties. horrible evicting tenants out when a tenant died. no repairs were done . you shouldn't of withheld rent from the landlord like mr delise deresta mentioned....
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What agent could do to change your mind?
it should be a property that was in perfect condition. it was substandard. it was horrible evicting tenants from 1 kaim crescent Bathgate eh48 1er just after their mum had died and putting the eviction notice in the deceased name. no repairs were done and they should have been done. you should have not withheld money from the landlord, as mr delise deresta mentioned, there should be better staff in the company.Attached Filesnbsp;
Comment on agent fees
they were rubbish.
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Sep 23,2014
Sep 23,2014
3
people found
this helpful
this helpful
Getting the property rented was easy enough and any queries were answered relatively easily.
I had some issues with staff being out of office but no messages or contingency plan set up to let my message still go through to another member of staff.
The ...
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Jun 30,2014
Jun 30,2014
4
people found
this helpful
this helpful
We thought we had found the perfect house, went through the vetting process and passed house was not available for about 6 weeks so paid the deposit. on the day we arrived at the agency to sign the agreement and pick up the keys then we ...
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What agent could do to change your mind?
We would have still taken the lease if they had delivered the agreed let as advertised and moved the furniture out. also when i asked to speak to Karen Stephens the owner of the company she just got Emma to call us so again not good service. at one point I had to call them every 30 min to get updates as they were very slow in getting back to me. as stated above AVOID AT ALL COSTS.Attached Filesnbsp;
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Feb 13,2014
Feb 13,2014
3
people found
this helpful
this helpful
A quick summary of our experience with Lets4U;
Initially good, seemed very helpful, blamed everything possible on the landlord and when we moved out, reclaimed all of the deposit.
4 months of leaking windows, broken radiatiors, mouldy walls, broken drainage and daily phonecalls and in-person ...
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What agent could do to change your mind?
Taking the whole deposit to cover the terms for "cleaning services" in the letting agreement.Attached Filesnbsp;
Attachments
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Jun 14,2013
Jun 14,2013
4
people found
this helpful
this helpful
A shockingly bad agency. Warning. Do not use this agency. All the staff come across as friendly and helpful. Helpful they are not. When viewing the flat we were told and shown that the cooker did not work properly. We sent repeated emails and called ...
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What agent could do to change your mind?
If they had done anything helpful it would have been nice.Attached Filesnbsp;
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Mar 22,2013
Mar 22,2013
3
people found
this helpful
this helpful
We were forced to call the agency repeatedly to enquire about whether international students would need guarantors residing in the UK, each time they told us they would get back to us in within a couple of hours. This never happened. After the 5th phone ...
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What agent could do to change your mind?
See above. Primarily, they could have called us back when they said they would, and let us know when the property had been taken. We had to mail the forms to the agency, with no way of knowing whether they would reach the intended party. The landlord who showed us around the property could have been much more helpful with giving her address/details so we could have gotten our forms to her sooner.Attached Filesnbsp;
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Feb 27,2013
Feb 27,2013
4
people found
this helpful
this helpful
I moved into the flat which had no toilet seat, bathroom flooring as pulled up due to a previous leak which had caused terrible dampness in the bathroom and cupboard which went untreated the 2 years I was in the flat which spread to the kitchen. ...
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What agent could do to change your mind?
Had the flat habitable when I moved in. Fixed/replcaed my fridge freezer earlier than 7 weeks or refunded my rent. fixed the terrible dampness present throughout the 2 years of my tenancy. Refunded my deposit - 11 weeks on and I am still waiting. Replied to emails Not altered their inspection reports at a later date to get out of replacing the kitchen lino.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints made in writing can be forwarded onto manager and we will do everything we can to resolve this
Last updated at 3:13 PM 07/04/2014 by samantha weir
