“Horrendous doesn't even cut it!...”

Mar 21,2018
By: 'Phoebe'
Mar 21,2018
1 people found
this helpful
I don't know where to begin! After being with them for a year and a half they made our lives very difficult.

1) property manager Never returned emails or calls- we had to chase EVERYTHING!! When the boiler broke it took a week to have it fixed!

2) one employee took my housemates number off of Ludlow's database and started sending her creepy snapchat picture messages - we complained, chased our complaint, and still never recieved an apology or told any action had been taken

3) we were evicted because of their incopetance to manage properties, telling us we had missed monthly rent payments, when in fact we had overpaid! They still 3 months on owe us the overpayments back!!!

4) 2 days before our move out (eviction date) we were told that we had agreed to stay for a further 3 months when that option had been offered to us 2 months prior! No offer was ever made!

5) it took 2 months for our £3000 deposit to be returned (contract states returned within 10 days) we called every other day and sent emails for those 2 months but no one ever went out of their way to help us

6) during our tenancy we followed the advice and procedures to change 1 of the housemates, he paid referencing fees and an inventory fee - more than £400 - they took his money yet failed to do either things and his name was never put on the contract.

7) when the landlord tried to charge us £300 for water damage to a ceiling. Damage that was there when we moved in ( we even had inventory pictures to prove it) but Ludlow did nothing to help us - we felt victimisised and trapped!

An absolute waste of time- I would advice no matter how nice the property - go else where!!!
Comment on agent fees
Awful - what were they for? Half the thins they covered were never done and they certainly didn’t provide a service to us as tenants or the landlord!!!!
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