0% lettings valuation accuracy
25% lettings fee satisfaction
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Mar 21,2018
Mar 21,2018
0
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No assistance at all when landlord failed to attend urgent issues, refused to provide any contact details for landlord except a mobile number which was never answered. Upon check out, charged over £120 for agent to pick keys up from property and take a couple of photos on his phone... with kids in tow! didn't even notice the obvious damp until we pointed it out. Initially had tried to get us to make a 40 minute round trip to âdrop the keys through the office letter boxâ and still charge us the check out fee for this! No response to emails or requests for information/confirmation of final deposit, very unprofessional to deal with
Comment on agent fees
Service received did not justify fees
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Mar 22, 2018
Thank you for your comments. I am sorry that we were unable to help with maintenance issues on your flat, but as you knew we were not managing this property. It is clear that there was some communication between you and the landlord as you were aware that the landlord had asked you to leave the flat prior to me imparting this information to you. I am unclear about your assertion of a fee of over £120. The fee was exactly £120; £100 plus vat in accordance with the tenancy agreement. I am sorry that it was necessary for me to bring my children along to the check out, however they did stay in the car at all times and were very well behaved. Unfortunately, because of your insistence that the handover was done outside our normal office hours, late on Saturday, I had no other option. I am sorry that you felt my journey to you and the report I made to your landlord represented poor value. I am pleased however that I was able to secure the full release of your deposit less the check out charge. Good luck with your future letting.
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Latest Reviews
8th May 2019
reviewed by 'Naheed'
21st Mar 2018
reviewed by 'Camberley124'
12th Sep 2017
reviewed by 'Alexander'
Opening Hours
Address
The Letting Centre (Woking)
22 High Street
Woking
Surrey
GU21 6BW
01483 756 666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 25% | £850 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- GU21
- Woking
- GU22
- Guildford
- GU23
- West Byfleet
- GU24
- GU1
- GU4
- GU3
- GU2
- KT14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jun 26,2020
Jun 26,2020
0
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Really good experience - helpful during initial checks, very thorough check-in, always tried to help when any property issues arose during the tenancy, and again a thorough check-out service. After a terrible experience with our previous agency, The Letting Centre were great!...
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May 08,2019
May 08,2019
0
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I have had a viewing with this Letting Agency. My offer was accepted by the landlord and then the Agency forwarded my details to Rent4Sure for a reference check. I have provided all documents in advance. Then they said I have failed the reference ...
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Comment on agent fees
Very very bad.
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May 09, 2019
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(2)
All information were provided. I told that these payments were in cash and the your employee was aware. I have sent you an email yesterday and did not get any reply. If you had to pay the landlord than your employee us responsible for that. I still insist on a partial refund. It is not my fault that your employee is not paying attention to details. He just wanted to complete this contract. The offer you made was to pay 6 months rent in advance! This is a huge amount. So not a convenient offer. T ...
Mar 21,2018
Mar 21,2018
0
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No assistance at all when landlord failed to attend urgent issues, refused to provide any contact details for landlord except a mobile number which was never answered. Upon check out, charged over £120 for agent to pick keys up from property and take a couple of ...
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Comment on agent fees
Service received did not justify fees
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Mar 22, 2018
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(1)
Thank you for your comments. I am sorry that we were unable to help with maintenance issues on your flat, but as you knew we were not managing this property. It is clear that there was some communication between you and the landlord as you were aware that the landlord had asked you to leave the flat prior to me imparting this information to you. I am unclear about your assertion of a fee of over £120. The fee was exactly £120; £100 plus vat in accordance with the tenancy agreement. I am sorry ...
Sep 12,2017
Sep 12,2017
0
people found
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Really bad experience with them. Not professional at all. Playing games with landlord and the tenants.Try to avoid. Lack of responsibility....
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Jul 01, 2019
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Alex, This is not your name you are using an alias. The real reason you are upset is that you were issued with a notice to quit. This was done because of your unreasonable behaviour. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:10 AM 23/07/2015 by Oliver Thomas
