Incompetent beyond belief.
Set an excessive asking price (later admitted they added 10% to another agents value)
Lead photo emphasized the nearby road (the only weak point of the property)
Wrote a dull description of a character house.
Failed to keep track of interested buyers.
When they failed to sell, disputed refunding the "up front fee", before agreeing in writing to repay immediately.
That was January - they have still not paid.
Taking court action to recover the agreed amount next week.
What agent could do to change your mind?
Strongly suggest you restaff entirely - we did not find a competent person in the office.
Current agents very good - disadvantaged by the time we were on the market with yourselves, but have several prospects now.