Firstly, the flat was not cleaned before we moved in as stipulated in the contract: it was smelly and pretty filthy. All communication with their office staff was stressful, irritating and time-consuming not due to anything difficult, but their obstructive attitude, being personally rude to us, and generally unhelpful.
10 weeks after moving out we have still not got our deposit back, despite having verbal agreement (which we recorded on our phone - a useful tip because they refused to put it in writing) that we would get it back. They refused to use the Deposit Guarantee Scheme, which I\'m pretty sure is illegal, so we have had to write to the Small Claims Court to try and get our money back. These people are dreadful - avoid!