“Please be aware that Tracie turns up to the property ......”
1 Star Review
Mar 13,2018
By:
'63'
Mar 13,2018
Branch: Goring, Midland House High Street
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: RG9
Branch: Goring, Midland House High Street
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: RG9
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Please be aware that Tracie turns up to the property unannounced knocking to request entry in place of tradesman visits. Tracey has taken more time than obliged in returning quotes or additional costs therefore delaying the deposit, at the time of this review review by 28 days - still awaiting. Tracie wanted to charge a fee to close a loft hatch that did not have a ladder or pole to close once opened. Tracie did not ensure the property had a professional clean and even after sending an in-house cleaner Tracie had to visit to concede the property had still not been cleaned fully, picking up a ball of hair herself instead of reappointing the cleaner. A square of carpet was cut from the living room due to damp and smell, this was not replaced or acknowledged as an inconvenience. Tracie added items to the list of costs for final check out when they were not included in the initial inventory, one such item was a mirror the check out agent reported was not aware of. The fee for a chip on the mirror frame, is proposed at £50. We are still in dispute about other charges which do not conform to legal guidelines.
Comment on agent fees
Fees were 650 and we received Traces efforts of removing hair and dust and marks by hand instead of a reassigned cleaner.
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