I have had a dreadful experience with Ludlow Thompson dating back to July 2008. Initially I requested a one year let and was subsequnently bullied into a two year let, with an 18 month break, by their Oval office. Trouble started within a few months of the tenant being in place. I had a rent collection service with this company but no direct debit or standing order was established and the rent became increasingly in arrears. Communication with this service was terrible - they appeared to have an office in Worcester with only two contact numbers and a couple of email addresses. Often only an answer machine was obtained and emails were not replied to. The tenant was Polish and spoke little English with a job that did not appear to be appropriate for the rent that was required for the property - I seriously questioned the company's vetting procedure with this tenant. In the end I personally ended up chasing up the rent. The tenant was taken to Court recently and the Bailiffs have now been instructed. The Ludlow Thompson representative was due to present evidence for the Court as I had a rent collection agreement with them. They subsequently turned up 20 minutes late with incomplete evidence. If it wasn't for fact that the Solicitor's Agent had a copy of the evidence the case would have been thrown out. I am in the process of trying to get the fees back for the rest of my tenancy. They are very clever in obtaining their fees upfront for the whole of the tenancy and if their is a breach in the tenancy, by the tenant, they will only repay their fees if you re-let through them. I would not recommend anybody to use this company if they are a Landlord.