Kennington London, London, SW9
4.8/5, 136 reviews
96% recommended
87% lettings valuation accuracy
93% lettings fee satisfaction
Avrasons Ltd - Click to Visit Our Website

“I highly recommend this agency! Richard, Justyna and Marcia are ......”

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Mar 10,2018
Minithumbup
Richard Jennings
Justyna
By: 'Moussa'
Mar 10,2018
0 people found
this helpful
I highly recommend this agency! Richard, Justyna and Marcia are very professional and have a can-do attitude which is highly appreciated when you deal with housing issues!
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Opening Hours
Address

Avrasons Ltd
16 Brixton Road
Oval,London
Greater London
SW9 6BU
02075824011

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 87% 93% £360 £2,840
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 116 1 0 0 0 0 5 3
Areas covered
  • SW9
  • Kennington
  • SW4
  • Oval
  • SE11
  • Kennington Oval
  • sw2
  • Stockwell
  • se5
  • Elephant and Castle
  • SE17
  • Peckham
  • SE15
  • Camberwell
  • SW8
  • Brixton
  • SE1
  • Clapham
  • SE11
  • Walworth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS ARMA NALS UKALA TPOS Lettings TPOS NLA SAL DPS TDS Move With Us National Homes Network
Latest Properties
Images & Videos

“Best Letting agent in London...”

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Nov 08,2019
Minithumbup
By: 'Shreyash Joshi'
Nov 08,2019
0 people found
this helpful
Avarsons has been by far the best letting agent I have come across in my 10 year history of living in rented apartments. All staff members are very professional and they’ll make you feel right at home from day one...
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“Myself and Andy were with Avrason's for 6 yea......”

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Oct 24,2019
Minithumbup
By: 'Mark Buchanan'
Oct 24,2019
0 people found
this helpful
Myself and Andy were with Avrason's for 6 years. I found them reliable and efficiant, possessing a friendly air that diffused the stresses of associated with renting. They are fantastic. Highly recommended!...
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“Best service I've experienced over 20 years in London...”

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Oct 16,2019
Minithumbup
Marcia
By: 'James David Booth'
Oct 16,2019
0 people found
this helpful
I had rented a property via Avrasons for 8 years, they also managed the property. Whenever there was any kind of issue (for example, boiler stopped working, fridge stopped working, sofa spring broken, small amount of damp in the hallway from a flat above) the issue ...
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“Friendly Fast and Helpful...”

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Apr 30,2019
Minithumbup
By: 'Josh Condie'
Apr 30,2019
0 people found
this helpful
Kelly has been very friendly and extremely helpful as our property manager. Any issues we've had have always been reviewed, if not resolved, on the same day....
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“Good agency...”

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Apr 30,2019
Minithumbup
Marcia
Hollie
By: 'John McSweeney'
Apr 30,2019
0 people found
this helpful
I rented a flat with Avrasons with 1 other person for 7 years with Avrasons. I have had a few bad experiences with estate agents over the years, however Avrasons were a genuine exception. They always responded to queries and fixed issues when they arose. On check-out ...
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Comment on agent fees
Nobody likes fees but they weren't the worst.
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“A perfectly smooth 2 years with Avrasons...”

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Apr 24,2019
Minithumbup
Mat
Justyna
By: 'Katie Brown'
Apr 24,2019
0 people found
this helpful
I can't recommend Mat and the Avrasons team enough, after a perfectly smooth 2 years of renting with them in Clapham. Mat has been incredibly responsive throughout and couldn't have been more helpful. We have always been massively impressed with how quickly they resolved any issues ...
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Comment on agent fees
Perfectly fair. Far less than many other agents
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“Renting in Oval...”

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Mar 20,2019
Minithumbup
Richard Jennings
By: 'Devon'
Mar 20,2019
0 people found
this helpful
We had a brilliant experience from Richard who helped us move in to the property within two weeks of viewing the property. He also helped us negotiate terms with the Landlady and back us all the way. Fast paperwork and emails too. Great stuff....
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Good
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“Could not recommend these agents more...”

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Mar 20,2019
Minithumbup
Hollie
By: 'Michaela'
Mar 20,2019
0 people found
this helpful
Our experience with Avrasons has been nothing short of exceptional from the beginning. From looking around our property to signing all contracts and forms, to checking in went as smoothly as possible. Since moving in, we've had a few teething problems and I cannot express ...
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Comment on agent fees
I believe the Agent Fees are fair in relation to the rest of the market
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“Friendly and Excellent Service!...”

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Jan 03,2019
Minithumbup
Richard Jennings
Marcia
By: 'James'
Jan 03,2019
0 people found
this helpful
As a first time landlord I found Richard, Justyna and Marcia all extremely friendly and accommodating. They were all very helpful in putting my mind at ease with the different steps of the process and I received very quick responses to my many questions throughout ...
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Comment on agent fees
The fees charged to have my property fully managed were very reasonable compared to the rates of other agents in the area.
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“Lovely people...”

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Nov 15,2018
Minithumbup
Marcia
By: 'Florence'
Nov 15,2018
0 people found
this helpful
We were with Avrason as tenants for over 2 years, throughout that time Marcia was always extremely helpful and quick to respond to our questions. I would always recommend Avrasons...
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“Great Servicing...”

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Nov 02,2018
Minithumbup
Justyna
Marcia
By: 'Olivia'
Nov 02,2018
0 people found
this helpful
I used Avrasons for 2 years and the service was exceptional. Any issues with the flat they would sort the same day, if not the day after. Response was fast. Always there to help. Only comment was that the flat was far too expensive for what ...
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Comment on agent fees
Agents fees standard. Rent was too high for quality of property.
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“Fantastic agent!...”

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Oct 30,2018
Minithumbup
Richard Jennings
Justyna
By: 'Laurag'
Oct 30,2018
0 people found
this helpful
By far the best lettings experience I've had since moving to London and renting over several agents. Fees are low, maintenance issues are picked up and resolved within 24 hours and they actually want you to stay a tenant by giving fair increases....
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“Excellent Service...”

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Oct 09,2018
Minithumbup
Mat
Richard Jennings
By: 'MB'
Oct 09,2018
0 people found
this helpful
I contacted Avrasons about a rental apartment to cover a temporary project contract I had in the City. Richard was extremely helpful and the rental arrangements / move in process could not have been easier. Mat was my property Manager and he and office colleagues have ...
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Comment on agent fees
Good
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“Lost £300 - Don't Use...”

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Sep 25,2018
Minithumbdown
Justyna
Richard Jennings
By: 'Russell'
Sep 25,2018
0 people found
this helpful
I applied for a tenancy with Avrasons in September 2018. Avrasons were not clear from the beginning of the tenancy application process what their requirements for a guarantor were. I stated on my initial application 'Term of Employment: December 2018'. Justyna said she took that to ...
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Was this helpful? Yes
By: Russell Grinham
Sep 25, 2018
View all comments (2)
You're incorrect. I am full-time employed by Crossrail Ltd. A contractor is someone employed by a separate company working for Crossrail. I am on a fixed term contract as was stated on the application form and confirmed by HR. I was fully transparent from the very beginning. The two and half weeks includes the time it took for the initial application, offer confirmation and your referencing checks (~1 week). Al of which we processed immediately. Only after the referencing checks were co ...

“Great all round....”

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Jul 19,2018
Minithumbup
Mat
By: 'Matthew Pettit'
Jul 19,2018
0 people found
this helpful
We've all really enjoyed our tenancy in our property managed by Avrasons. The moving in process was quick and efficient and the same is true of our move out. Their fees are reasonable and on the cheaper side of a lot of London estate agents. ...
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Comment on agent fees
Good
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“Excellent Managing Agents and Letting Agents...”

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May 14,2018
Minithumbup
Mat
Justyna
By: 'Clare T'
May 14,2018
0 people found
this helpful
Avrasons helped me find a lovely property, which they then managed to a high standard, with fair fees and friendly staff. I wouldn't hesitate to recommend them to anyone....
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Comment on agent fees
The fees are reasonable, and what I would expect to pay.
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“Very good service...”

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May 07,2018
Minithumbup
Mat
By: 'previous tenants'
May 07,2018
0 people found
this helpful
We had a really good experience during the duration of our contract. Matt and the agency have been helpful and honest....
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Comment on agent fees
Good
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“I highly recommend this agency! Richard, Justyna and Marcia are ......”

Share on :
Mar 10,2018
Minithumbup
Richard Jennings
Justyna
By: 'Moussa'
Mar 10,2018
0 people found
this helpful
I highly recommend this agency! Richard, Justyna and Marcia are very professional and have a can-do attitude which is highly appreciated when you deal with housing issues!...
read full review
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“If you have a property to let in this location ......”

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Mar 08,2018
Minithumbup
Richard Jennings
Marcia
By: 'Karen'
Mar 08,2018
0 people found
this helpful
If you have a property to let in this location use this company . They are highly professional,efficient and provide an excellent personal service...
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Comment on agent fees
Reasonable
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“I was extremely pleased with the service I received from ......”

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Feb 26,2018
Minithumbup
Hollie
By: 'Dan'
Feb 26,2018
0 people found
this helpful
I was extremely pleased with the service I received from Avrasons during my time renting a property with them. In particular the handling of a change of tenancy by myself to a new housemate was extremely well managed by Hollie and she managed to turn ...
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Comment on agent fees
Good
Was this helpful? Yes

“Throughout our tenancy Mat and Richard were extremely helpful and ......”

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Feb 22,2018
Minithumbup
Richard Jennings
Mat
By: 'Alex & Georgie HB'
Feb 22,2018
0 people found
this helpful
Throughout our tenancy Mat and Richard were extremely helpful and friendly - any issues we had were always resolved quickly and efficiently. We would wholeheartedly recommend Avrasons based on the excellent service we received, both when looking for a property and as a tenant. Thank ...
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“Justyna was extremely efficient and helpful during the process of ......”

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Feb 17,2018
Minithumbup
Justyna
By: 'Josh Condie'
Feb 17,2018
0 people found
this helpful
Justyna was extremely efficient and helpful during the process of our move. She is really friendly and reassuring which made moving feel far less stressful than it normally is. We really wanted the property and Justyna made it all possible for us. We couldn't be ...
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Comment on agent fees
Renting in London, you normally psych yourself to accepting that agency fees are high before you find out what they'll be. Avrasons agency fees were a pleasant surprise - much lower than i've experienced in the past.
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“Justyna has been professional, kind and helpful throughout all the ......”

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Feb 13,2018
Minithumbup
Justyna
By: 'Giada'
Feb 13,2018
0 people found
this helpful
Justyna has been professional, kind and helpful throughout all the lettings process. Her supportive attitude towards the client has made this usual stressful moment easy to handle....
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“Justyna was able to understand our needs and fulfil our ......”

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Feb 08,2018
Minithumbup
Justyna
By: 'Ruben Torres'
Feb 08,2018
0 people found
this helpful
Justyna was able to understand our needs and fulfil our expectations. She fought the price on our behalf and was always eager to answer our questions in short timing, always with a smile in her face and a very good attitude. All in all I ...
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“It's been a great pleasure to have such a nice, ......”

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Feb 08,2018
Minithumbup
Justyna
By: 'Nicolas alderete'
Feb 08,2018
0 people found
this helpful
It's been a great pleasure to have such a nice, efficient and kind agent like Justyna. She knew exactly what we were looking for and was very aware of our needs by providing right and quick answers. We are very happy with her management and ...
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Comment on agent fees
Really affordable fees.
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Staff picture Marcia
(10)
Staff picture Justyna
(74)
Staff picture Richard Jennings
(50)
Staff picture Mat
(9)
Staff picture George
(6)
No image available Ian
(4)
No image available Hollie
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Avrasons complaints procedure
Dealing with your complaint immediately
Our aim is to resolve complaints on the spot, so if you know which Department is responsible for the service you are concerned about, or the name or title of the appropriate member of staff, please make your complaint directly. The switchboard will help you find the right person.
If you do not have this information, please contact a Director of Avrasons. They will either direct you to the right person or take a note of your complaint and pass it to him or her. This will usually be done within 24 hours.
Formal complaint
If you are not happy with the response to your complaint please ask that your complaint is sent to a Director of Avrasons, who will reply within 20 days or write to let you know why this cannot be done and agree a new deadline with you.
Independent review
If you are not satisfied with the response from a Director of Avrasons, you have the right to take your complaint to the Parliamentary Commissioner of Administration (the Ombudsman).
If you are unable to resolve your complaint, as we are a member of the NAEA, register your complaint with the Association by writing to: The Compliance Officer The National Association of Estate Agents Arbon House 6 Tournament Court Edgehill Drive Warwick CV34 6LG Telephone: 01926 496800 Facsimile: 01926 417788 Email: compliance@nfopp.co.uk
2
Investigations follow a series of procedures detailed in the Association's Disciplinary Procedure Regulations.
Investigations
? Members of the Association are required to comply with Rules of Conduct and Code of Practice for Residential Estate Agency
? Complaints will be investigated in accordance with the Association's Disciplinary Procedure Regulations
The Association will look into all complaints providing there is no alternative remedy available
? Complaints regarding monies outstanding, compensation, bonds and rent should be referred to the Small Claims Court
? Complaints involving allegations of a breach of The Estate Agents Act 1979 or the Property Misdescriptions Act 1991, complainants are advised to contact their local Trading Standards Department
? Complaints involving claims for financial redress may be considered by the Ombudsman for Estate Agents, (see below)
Where legal proceedings have been instigated by either party, the Association will not commence their own investigations until the action has been concluded
? The Association does not have the authority over its members to order compensation to be paid to a complainant nor are we able to become directly involved in a complaint
? The Association is unable to investigate complaints about a member's conduct that has occurred more than two years prior to receipt of the complaint
Disciplinary Powers
? The Association has the authority to discipline members should they be found to be in breach of the Rules of Conduct or Code of Practice
? Penalties are; caution, formal warning or they could be summoned to a Disciplinary Tribunal (if found to be in breach of the Rules of Conduct, the member could be fined for each breach of the rules, suspended or expelled from membership)
3
The Property Ombudsman
As of 3 April 2006 the NAEA made it a mandatory requirement for all Principals, Partners and Directors to have their company within a scheme that offers independent redress for complainants. For most NAEA members this means that they are also required to join The Property Ombudsman. This requirement currently relates only to
Residential Sales and Residential Lettings agents.
If you have not been able to resolve your complaint through the agents own internal complaints procedure you will be able to ask the The Property Ombudsman to consider your complaint.
Please contact: The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Telephone: 01722 335458 Facsimile: 01722 332296 www.tpos.co.uk
Last updated at 11:03 AM 19/07/2017 by richard jennings

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Avrasons Ltd

Branch - Kennington London, London, SW9