“SHOCKING!!! Avoid at all costs. Do not waste your time ......”
1 Star Review
Mar 09,2018
By:
'0'
Mar 09,2018
Branch: Leeds, 25 Stanningley Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: LS6
Branch: Leeds, 25 Stanningley Road
Lettings (Prospective customer)
Postcode: LS6
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SHOCKING!!! Avoid at all costs. Do not waste your time with these lost people. They have not got a clue about anything!!! I'm not sure if its even a legit business after my experience.
Day1. I E-mailed them asking about viewings and if the house was furnished as well as other information about the property that should have been in the description box in first place.
Day2. I receive a response from a "Fiona" and she did not even answer half the questions I asked in the e-mail. She informed me that the property was unfurnished, I called the agency as I was not happy with the response only to find out that the property actually was furnished. This same Fiona apparently sorts out all the house viewings but did not even respond to my request on viewing the property. I was then promised a call back that same day, (Obviously did not happen -_-)
Day 3. (Today) I called back and I got through to the WORST "manager" going! Disgraceful customer service from her, she hardly let me speak. She kept on cutting me off mid speech and saying that she does not know when Fiona will be back to call me back.
Cherry On TOP: She then decided that she did not like my attitude (although I hardly got a chance to speak) and she was not going to allow me view any properties. (definitely was not called for) She also gave me the option of calling in every day until I get through to her (Fiona) which is almost laughable; That the MANAGER would say that or even expect that from a customer! you call yourself a professional business yet your organisation skills are appalling. Simple communication skills you do not show!! Everyone there needs to go through training on customer skills. What a disgrace.
If you are trying to run your business to the ground, you're doing great. Continue.
PS. If I could give 0 stars I would!
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