When coming to view the property; me and my partner asked for application forms and was told the application fee was £90. We completed the forms and went to the Ryder and Dutton office to hand them in; once there we were told the application fee was £90 each! I feel that my partner should not have had to pay the full £90 as he was already renting a property with Ryder and Dutton and therefore they would hold landlord details. An agency is used to get the relevant details from employment, landlords etc..... after 1 week had passed I needed to chase Ryder and Dutton as to where they were up to as no communication had been received from them (once we explained that we wanted to be kept up to date Brad Craw did ring every day to give us an update) Me and my partner then proceed ourselves to chase our employment and landlords to get the information - this is very disappointing as we paid £90 each and it was only after we stepped in; did we get the relevant information for the final report.
Felt we were backed into a corner to get the Liability insurance with the company suggested by Ryder and Dutton; as we were keen to move into the property on a certain date and was told we needed Liability insurance before being given a move in date.
Also we had to pay an additional £100 for administration fees which was not mentioned until a few days before we moved in. Felt this should have been covered in the £90 especially after it was us that got the information not the agency paid.
Brad was very good when it came to getting us moved in on the date we wanted and arranging a time that was convenient for everyone involved.
When moved into the property after a few days I was contacted by the landlady as there was a discrepancy with the gas meter reading which had been written down incorrectly by Brad. Brad was very apologetic and resolved the matter in a timely manner, however this caused our landlady and me unnecessary stress.
I was renting before and the process to move into that house was very smooth; I feel moving into this house was very stressful and many things were needed to be chased/done by me and my partner that should have been done by Ryder and Dutton.
What agent could do to change your mind?
Please see above comments