After reading the comments above my husband and I thought we should post our thoughts...
We have been doing business with Abatoria Residential for many years and can honestly say we have never had a problem with them. In actual fact we can only praise them for their professionalism and how well they are looking after our property in Wapping.
We are not as young as we used to be and found the letting process a little too much to grasp. All the regulations, all the horror stories regards to tenants, estate agents and pretty much everything seemed negative if you wanted to rent out your property. Then we met Tijen, who was personally recommended by one of our neighbours. They said she had been in the area for a long while and that she was very straight talking and extremely trustworthy. After meeting Tijen she put our minds to rest, she assured us not to worry and that she would personally see that our property (our future pension) would be looked after properly and she was and still is true to her word. She doesn't let anything slip which is exactly what you want when you are a landlord. As an agency they make sure that every time our property is rented to another tenant the old tenant has to give the property back in the same condition they received it in. This is fantastic as it means our property does not deteriorate over time.
Having read your review it seems that you may not have given the property back as you should have done so or thought was acceptable. Maybe that's why you were charged? We had a similar situation with one of our tenants, they thought that the clean was really good and because they had a receipt it was acceptable. When my husband and I went to the property it was clear that the clean was very poor and not done properly at all. In fact it was as though they hadn't had it cleaned. It seemed like they had managed to get hold of a receipt and thought they would get away with not paying for a proper professional clean. Tijen jumped on this immediately and told us not to worry as every property has a check out report. This report is done by an independent company and tells you the real condition of the property. At that point we realised they had not had the property cleaned properly and we thank Tijen and her team for all their hard work.
We would recommend Abatoria Residential for a number of reasons - They really do look after your property, they guide you as a landlord correctly and take no non-sense from not so good tenants.