“I was disappointed with the lack of service provided from ......”
1 Star Review
Mar 08,2018
By:
'grad2304'
Mar 08,2018
Branch: London, 29 Effie Road
Services: Lettings (as a Tenant)
Rent PCM: £2650
Would you recommend?: No
Postcode: SW6
Branch: London, 29 Effie Road
Lettings (as a Tenant)
Rent PCM: £2650
Postcode: SW6
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I was disappointed with the lack of service provided from KFH. Only after our tenancy did we find out that the reason the previous tenants moved out was actually as a result of the landlord and we were informed it was the tenants who were causing difficulties.
We moved into a property which was without an oven for 2 months, and had numerous issues with the hot water. We filed for compensation which was never followed through and felt like the agent involved was just a messenger and didn't really provide any help or guidance as an agent should.
If i knew how unhelpful KFH were going to be throughout this process i wouldn't have bothered letting with them. I'm extremely disappointed with the service and unfortunately no one in the branch seems to be that bothered.
In addition the agent doesn't appear to have any knowledge on the rights of tenants and landlords which made filing for compensation very difficult as we were dealing with an agent who didn't know anything on the rights and regulations
Comment on agent fees
The fees are regardless but if you don't act as an agent apart from the paperwork, what value do you have?
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