Lomond Letting Ltd
Helensburgh, G84
4.5/5, 33 reviews
88% recommended
87% lettings valuation accuracy
94% lettings fee satisfaction

“We rented a property through Lomond Letting. Everyone we dealt ......”

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Feb 22,2018
Minithumbup
By: 'Mrs B'
Feb 22,2018
0 people found
this helpful
We rented a property through Lomond Letting. Everyone we dealt with was friendly, professional and helpful. They responded to calls/email promptly and when we needed things fixed in the house worked with the landlady to address in a timely manner. Overall we had a good experience with this agency and I'd recommend them.
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Opening Hours
Address

Lomond Letting Ltd
68 East Clyde Street
Helensburgh
Argyll and Bute
G84 7PG
01436268151

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 87% 94% £350 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 0 9 1 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL TDS
Latest Properties

No Properties

Lomond Letting Ltd Branches (view all )

“A very professional, friendly and helpful team...”

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Nov 08,2019
Minithumbup
By: 'Moira Antoniou'
Nov 08,2019
0 people found
this helpful
Lomond Letting has been managing my rental property for over 6 years now. During that time I have found them to be efficient, professional, helpful and at a reasonable cost. My mind is always at rest as I know any issues, arising in the property, will ...
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“Efficient and diligent, we rent out our prope......”

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Oct 24,2019
Minithumbup
By: 'Janette Currie'
Oct 24,2019
0 people found
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Efficient and diligent, we rent out our property and are happy with the services provided. Any problems have been dealt with speedily and professionally....
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“Best in town....”

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Oct 22,2019
Minithumbup
By: 'Tommy Johnstone'
Oct 22,2019
0 people found
this helpful
I've dealt with several agents in the town, both as a landlord and as a contractor. (I'd love to name and shame:-)) Lomond Letting are the only one I'd have any faith in. I've been with them for about four years, I'm sure my ...
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“Bang on...”

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Oct 22,2019
Minithumbup
By: 'Paul'
Oct 22,2019
0 people found
this helpful
Bang on to deal with ,Renee is always on the ball as are the rest of the team . Never had a problem with anyone and always get treated very well....
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“Been using Lomond Lettings for at least 5 yea......”

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Oct 22,2019
Minithumbup
By: 'Louise Kane'
Oct 22,2019
0 people found
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Been using Lomond Lettings for at least 5 years. Always found them very professional and organised. If any of my properties need attention they are very quick to act on this....
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“Lomond Lettings found me the perfect rental p......”

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Sep 08,2019
Minithumbup
By: 'Sarah Ghidouche'
Sep 08,2019
0 people found
this helpful
Lomond Lettings found me the perfect rental property for a work secondment to Glasgow. From start to finish the service provided was efficient and painless and the whole team in Helensburgh have continued with the excellent service throughout my tenancy. I can highly recommend...
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“Very competent and professional company...”

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Jul 30,2019
Minithumbup
By: 'Roger Swales'
Jul 30,2019
0 people found
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Very competent and professional company to deal with. At all times the owner is dealt with quickly. No nonsense company and know the market and whats needed to get good tenants that meet the accommodation requirements. Not hesitate to use again in this area (we ...
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By: mr craig a johnston
Jul 30, 2019
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Thank you for your review Mr Swales. It was a pleasure dealing with such an efficient Landlord and we look forward to working together in future if the opportunity presents itself. ...

“Landlord...”

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Apr 27,2019
Minithumbup
By: 'Tracy'
Apr 27,2019
0 people found
this helpful
I have nothing but praise for this company. I had been with a different agent and Lomond letting was recommended to me. I wish I'd known about them when I first rented out my property 3 years ago. I could've saved myself a lot of stress. ...
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Comment on agent fees
Fees are fair.
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“Kiss goodbye to full deposit...”

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Apr 12,2019
Minithumbdown
By: 'Never fully deposit'
Apr 12,2019
0 people found
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Tenancy period ok. Repair times slow. Deposit never fully back. For exampole.Took £25 for mini valet on floors. Only for plasters and decorates to go in and work. So when did the mini valet take place b4 or after work. Later more like it....
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By: Renee Anderson
Apr 12, 2019
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Deposit claim was put through SDS for broken glass door and cleaning of laminate flooring as items such as kirby's, coins, fluff, soiled areas and even a Balloon were present. Tenant disputed claim, adjudicators awarded claim to the agent based on the sufficient evidence presented. All was done in line with Legislation. Such as shame you feel the need to try and slander our company based on your wrong doing. ...

“Wonderful viewing....”

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Apr 04,2019
Minithumbup
By: 'Shanna'
Apr 04,2019
0 people found
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My partner and I went for a viewing today and was met by Chris who was just a delight. He gave us all the information we needed and was even surprised with how the property look himself. Chris was so friendly and nice to get ...
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Comment on agent fees
Six weeks deposit are put into a scheme and can be claimed back which is fair.
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“quality business...”

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Mar 22,2019
Minithumbup
By: 'Ronnie K'
Mar 22,2019
0 people found
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LOMOND LETTING LTD have a good reputation in helensburgh for running a professional business all the staff from Craig Renee and Victoria could not be more helpful...
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Comment on agent fees
fees are very reasonable
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By: mr craig a johnston
Mar 25, 2019
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Thank you for your review Ronnie. It has been a pleasure doing business with you :) ...

“Excellent service & Very Efficient...”

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Nov 07,2018
Minithumbup
By: 'Steven M'
Nov 07,2018
0 people found
this helpful
I have been a landlord with Lomond Letting for some 9 months now and have found the company to be excellent. The staff are always polite and efficient. Any matter, whether large or small, is dealt with quickly and their rapport with my tenants is second ...
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Comment on agent fees
Fees are the market norm. I did do a lot of research and diligence before finally deciding to use this agent and I must admit I am really glad that I did
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“Very professional...”

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Jul 10,2018
Minithumbup
By: 'CAC'
Jul 10,2018
0 people found
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I've been a landlord for two years and very pleased with the service provided. Craig and his team are all doing a great job....
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Comment on agent fees
fees are fair
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“Stuart McGinness...”

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Jun 25,2018
Minithumbup
By: 'Stuart McGinness'
Jun 25,2018
0 people found
this helpful
We would like to thank all members of staff who have emailed, dealt with a request or passed on information. Without your input the house would never have been filled or managed effectively....
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Comment on agent fees
The fees are fair and give us a good service
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“Highly Professional and Ethical business...”

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May 21,2018
Minithumbup
By: 'Frances'
May 21,2018
1 people found
this helpful
As an experienced and longstanding landlord of a sizeable portfolio I have used a number of Letting Agents in the past but never found one that operates to such a high standard as Lomond Lettting Helensburgh. Craig happily spent a lengthy period of time explaining ...
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“NIGHTMARE LETTING AGENTS...”

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May 18,2018
Minithumbdown
By: 'NIGHTMARE'
May 18,2018
0 people found
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Customer service... Zero Money grabbers looking for six weeks dosh up front. A criteria list as long as your arm and sniffy about hard earned cash. A bad experience subject to interrogation in their pokey office. Typical money grabbers only interested in money. Nightmare avoid. ...
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Comment on agent fees
ROBBERS
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By: Craig Johnston
May 18, 2018
View all comments (1)
Dear ‘NIGHTMARE' / James McLaughlin MA Hons, Thank you for your ridiculous review that we will go into detail shortly, and I'm sure some legal body will be in touch regarding your unsubstantiated, yet comical points. Firstly let's deal with the timeline of events leading up to your review. 8/5/18 - You enquire about one of our properties 8/5/18 - We responded via email advising that this specific property fits your criteria and do you wish to book a viewing? 8/5/18 @ 18.34pm - You ...

“letting...”

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Mar 16,2018
Minithumbup
By: 'colquhoun'
Mar 16,2018
1 people found
this helpful
A professional and flawless assisted service which surpassed previous experiences from agents in the town. thank you will certainly refer to your company again. ....
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Comment on agent fees
fair
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By: Craig
Mar 19, 2018
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Thank you for your review of our company. We pride ourselves on offering the highest level of service to all our clients. We look forward to doing business with you again in future. All the best from the Lomond Letting Ltd team ...

“We rented a property through Lomond Letting. Everyone we dealt ......”

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Feb 22,2018
Minithumbup
By: 'Mrs B'
Feb 22,2018
0 people found
this helpful
We rented a property through Lomond Letting. Everyone we dealt with was friendly, professional and helpful. They responded to calls/email promptly and when we needed things fixed in the house worked with the landlady to address in a timely manner. Overall we had a ...
read full review
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“After checking out letting agencies in the area my husband ......”

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Feb 14,2018
Minithumbup
By: 'Anne Grundy'
Feb 14,2018
0 people found
this helpful
After checking out letting agencies in the area my husband had his first meeting with Craig. He stood out from the crowd and my husband was convinced that this was the right letting agency for us. I met Craig personally a little while later and ...
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Comment on agent fees
Good
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By: Craig
Feb 15, 2018
View all comments (1)
Dear Anne & Brian, Thank you for your kind words and review of myself and Lomond Letting Ltd. We look forward to bringing this property to market for you and look forward to working with you both in the future in any way that we can be of service. Many thanks. ...

“Efficient and speedy personal service, helpful at all times. Also ......”

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Oct 23,2017
Minithumbup
By: 'Steve Grant'
Oct 23,2017
0 people found
this helpful
Efficient and speedy personal service, helpful at all times. Also very honest regarding properties and their suitability. Lomond make the process of finding and renting a property as friction-free as possible....
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Comment on agent fees
Very good.
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“I would like to thank craig and renee who have ......”

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Oct 15,2017
Minithumbup
By: 'al'
Oct 15,2017
0 people found
this helpful
I would like to thank craig and renee who have always been most professional and friendly to me, I must say they portray a warm atmosphere in the helensburgh office and i can only speak of them with the highest regard, i must point out ...
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Comment on agent fees
fine i have no issues at all
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“I find Lomond Letting staff extremely helpful and professional in ......”

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Oct 06,2017
Minithumbup
By: 'Graeme R'
Oct 06,2017
0 people found
this helpful
I find Lomond Letting staff extremely helpful and professional in dealing with me. I'm extremely comfortable leaving my property in their hands. They are timely in letting me know what needs corrective maintenance and in their revommendation for a suitable contractor to do the work...
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Comment on agent fees
The fees are very reasonable
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By: Craig Johnston
Oct 09, 2017
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Dear Graeme R, Thank you for your feedback, we really appreciate your honest assessment of our company and service/s. ...

“I have used Craig for different tenancies. He always offers ......”

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Oct 03,2017
Minithumbup
By: 'Wendy W'
Oct 03,2017
0 people found
this helpful
I have used Craig for different tenancies. He always offers sound advice and answers queries promptly. He is professional, helpful and gets the job done....
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Comment on agent fees
Fair
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By: Craig Johnston
Oct 09, 2017
View all comments (1)
Dear Wendy W, Thank you for your honest review and assessment of our company. We are always striving to improve our service so please don't hesitate to email us feedback on areas areas that we can improve in our future dealings. ...

“Recently rented flat from Lomond, Very happy with the service, ......”

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Sep 20,2017
Minithumbup
By: 'Pete & Morgan'
Sep 20,2017
0 people found
this helpful
Recently rented flat from Lomond, Very happy with the service, they're clear about everything up front and know the area well. Had a few issues with the flat and so far they've been helpful at getting things sorted out as quickly as possible. Not the ...
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Comment on agent fees
No problems
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“I managed to have my flat rented out through them ......”

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Jun 12,2017
Minithumbup
By: 'shugs'
Jun 12,2017
0 people found
this helpful
I managed to have my flat rented out through them without ever having to go into the office. As I live and work abroad it is invaluable to have their assistance and management services. I would Lomond Letting....
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Comment on agent fees
They always inform me prior to any expenditure or to seek my permission for an expenditure. The fees and rates seem reasonable.
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“I found all the staff at Lomond Letting to be ......”

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Jun 03,2017
Minithumbup
By: 'Happy Tennant'
Jun 03,2017
0 people found
this helpful
I found all the staff at Lomond Letting to be personable, helpful and straightforward. The service during the initial stages of looking at the property was flexible and accommodating and I felt that the agents were being honest and direct but not at all pushy. ...
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“icraig keeps me up to date on any issues with ......”

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May 07,2017
Minithumbup
By: 'david'
May 07,2017
0 people found
this helpful
icraig keeps me up to date on any issues with my property and deals with them promptly.i am satisfied with my service from lomond letting....
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Comment on agent fees
good.
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“I found Lomond Letting to be very efficient and professional. ......”

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Apr 28,2017
Minithumbup
By: 'Lee'
Apr 28,2017
0 people found
this helpful
I found Lomond Letting to be very efficient and professional. I got some really good advice from Craig and he was able to get me a tenant on the first day that it went on the market. Top work...
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Comment on agent fees
Good fees. I opted for the Silver package and found it to be good value
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By: Craig
May 03, 2017
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Hi Lee, We really appreciate your review and look forward to working with you again in the future. ...

“Last year I contacted several letting agents and only Lomond ......”

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Mar 19,2016
Minithumbup
By: 'Davy'
Mar 19,2016
1 people found
this helpful
Last year I contacted several letting agents and only Lomond Letting bothered to pick up the phone and get in touch. The viewings were organised promptly and I now have a smashing furnished studio flat. The staff are all very polite and very professional. When ...
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“I engaged Lomond Letting to act as my agent over ......”

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Nov 18,2015
Minithumbup
By: 'Alex W'
Nov 18,2015
1 people found
this helpful
I engaged Lomond Letting to act as my agent over a year ago. They identified a suitable tenant quickly and I have had no issues over payment/communication to date. All the staff are pleasant and helpful and their organisation has been excellent, particularly in ...
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Comment on agent fees
Checked out other fees in the area and Lomond Letting was competitive.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints must be in writing.
Step 1: Please contact Lomond Letting Ltd (by letter or email), headed F.A.O. Mrs R Anderson, with the details of your complaint, setting out the reasons for your complaint, jointly with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.
Step 2: We are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.
Step 3: We will review your complaint and provide you with a formal written outcome of our investigation within 10 working days of receiving the complaint.
Step 4: If you are not satisfied with the outcome set by Lomond Letting Ltd in writing, you may write/email our company at the details listed below and ask for a review of the outcome to the “Board of Directors”, and we will carry out a further separate assessment of your complaint, resulting in a Final Response which will be sent to you within 15 working days upon receipt of your request for a review on the matter.
Step 5: If you are still not satisfied with our Final Response, then you may refer the complaint to Scottish Association of Landlords whose details are below. You must refer your complaint to the Scottish Association of Landlords:


Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road

Edinburgh
EH7 4LZ
Tel: 0131 564 0100
Last updated at 12:52 PM 06/09/2017 by Craig Johnston

Awards won by Lomond Letting Ltd, Helensburgh G84 7PG


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