Rude, unhelpful, not transparent at all, hear from them when they need you but try and contact them and no one can help, any work you feel is required is questioned and questioned and takes ages to act on.
Generally a bad attitude by staff that have worked there for years, my advise is if you hate your job, leave!
My other advise is to avoid this estate agent for a hassle free, enjoyable move.
What agent could do to change your mind?
Ensured the properties exterior was on par with the interior, to be more transParet and easy to reach, to have staff that are friendly and helpful. I will never use credential as long as I need a roof over my head.