This agency is just a disgrace. I moved in to this flat 2 weeks later than it was promised because they claimed that it was being cleaned and painted....but it was a lie. The walls and carpets were dirty, later on I discovered cockroaches and had to spend my own money to get rid of them, the fridge was smelly, toilet seat broken, I even found a toenail in the bathroom... All they did after I complained was this maintenace form that I haven't received yet (after a week in all this dirt, cleaning everything myself). As I'm not British I thought that the staff was being xxxxxx but from other reviews I can see that they just are very ignorant. My advise would be to be very careful with this agency and double check everything they say. My experience is just upsetting.