0% lettings valuation accuracy
86% lettings fee satisfaction
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2024
allAgents People Awards
Feb 21,2018
Feb 21,2018
3
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Bad primeland reviews:
Blamed us for mould advancing when the house was mouldy when we arrived.
Showed us a brand new refurbished house, then when we moved not even 2 full months later it was covered in mould, and they did nothing about it for months.
Mould and damp in bedrooms (black spotted mould) when we arrived and nothing done for 3 months as it got worse, entire house was ill for the whole time. Then had to live with multiple dehumidifiers on in the entire house for the next 9 months, making it loud and cold and costing us more in heating as they sucked all the warmth out of the house.
Bad customer service, when debating contractual details on the phone the agent would become more agitated than us.
Garden was a metre tall mess of weeds when we arrived, didn't do anything for a week (I had to call every day and send multiple emails) then the "maintenance team" turn up and just mow the weeds (rather than properly removing them) so our garden was full of weeds and thistles again within two or three weeks. They then expected us to maintain the garden ourselves (a house full of 5 girls against a garden that's more weed than ground?? I don't think so) when they should have got in a real gardener to actually fix the issue as we requested.
Promised tools for the garden and didn't deliver, almost costing us our deposit as the garden was a mess.
Always have extremely short notice (not even 24 hours as the contract states most of the time) before visits and repair work. Also had notice of less than 2 hours for the move out deadline time, which is obviously un achievable and lead to the inventory being done BEFORE CONTRACTUAL MOVE OUT DATE and before one of us had moved out and cleaned the house
Contract stated until 24th of august, demanded we move out the day before
Never replied to emails on time, normally only after a few weeks. Sent many emails about mould advancements that were never addressed.
Blamed us for mould advancing when the house was mouldy when we arrived.
Showed us a brand new refurbished house, then when we moved not even 2 full months later it was covered in mould, and they did nothing about it for months.
Mould and damp in bedrooms (black spotted mould) when we arrived and nothing done for 3 months as it got worse, entire house was ill for the whole time. Then had to live with multiple dehumidifiers on in the entire house for the next 9 months, making it loud and cold and costing us more in heating as they sucked all the warmth out of the house.
Bad customer service, when debating contractual details on the phone the agent would become more agitated than us.
Garden was a metre tall mess of weeds when we arrived, didn't do anything for a week (I had to call every day and send multiple emails) then the "maintenance team" turn up and just mow the weeds (rather than properly removing them) so our garden was full of weeds and thistles again within two or three weeks. They then expected us to maintain the garden ourselves (a house full of 5 girls against a garden that's more weed than ground?? I don't think so) when they should have got in a real gardener to actually fix the issue as we requested.
Promised tools for the garden and didn't deliver, almost costing us our deposit as the garden was a mess.
Always have extremely short notice (not even 24 hours as the contract states most of the time) before visits and repair work. Also had notice of less than 2 hours for the move out deadline time, which is obviously un achievable and lead to the inventory being done BEFORE CONTRACTUAL MOVE OUT DATE and before one of us had moved out and cleaned the house
Contract stated until 24th of august, demanded we move out the day before
Never replied to emails on time, normally only after a few weeks. Sent many emails about mould advancements that were never addressed.
Comment on agent fees
Bad, very expensive with additional charges for 3rd party inventories that are low quality and biased, inventory out had multiple mistakes and low quality/missing images for issues
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Latest Reviews
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reviewed by 'Meg'
15th Sep 2023
reviewed by 'Meg'
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reviewed by 'Luigi'
23rd Aug 2023
reviewed by 'Marilena'
Opening Hours
Address
Prime Land
124 Whitechapel Road
London
Greater London
E1 1JE
0207 377 5445
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 86% | £730 | £4,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 3 | 0 | 0 | 0 | 0 | 4 | 0 |
Areas covered
- E15
- E1
- E16
- E2
- E20
- E3
- N1
- E6
- NW1
- E9
- N4
- E14
- SE13
- E1W
- SW8
- E7
- SW16
- E12
- WC1X
- E13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
Oct 16,2023
Oct 16,2023
0
people found
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Shek was very helpful and really available from the start of the renting process to the end. He replied in time to all my queries with clear answers....
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Sep 15,2023
Sep 15,2023
0
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Shek was brilliant - he gave me a very thorough and clear description of different aspects of the flat I was interested in when I went for my viewing and he was quick to respond to my questions over text, thank you!...
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Sep 15,2023
Sep 15,2023
0
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Shek was brilliant - he gave me a very thorough and clear description of different aspects of the flat I was interested in when I went for my viewing and he was quick to respond to my questions over text, thank you!...
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Sep 05,2023
Sep 05,2023
0
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Responsive even in evenings during an emergency leak problem. And was also quick to resolve other queries related to vacating and deposit returns....
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Sep 01,2023
Sep 01,2023
0
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Got a lovely bedroom flat with this agency. Special thanks to Shek that helped me and keep help me whenever I need. Clear communication and friendly service, thank you....
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Aug 23,2023
Aug 23,2023
1
people found
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this helpful
Very kind and quick reply when needed. He’s very kind with his clients so I can extremely recommend him....
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Aug 14,2023
Aug 14,2023
0
people found
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Not responding for two days and not picking up phone call
Rude attitude and reject all our requests (such as replying sooner)
Increase the rent from the marketed price...
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Feb 21,2018
Feb 21,2018
3
people found
this helpful
this helpful
Bad primeland reviews:
Blamed us for mould advancing when the house was mouldy when we arrived.
Showed us a brand new refurbished house, then when we moved not even 2 full months later it was covered in mould, and they did nothing about it for months.
...
read full review
read full review
Comment on agent fees
Bad, very expensive with additional charges for 3rd party inventories that are low quality and biased, inventory out had multiple mistakes and low quality/missing images for issues
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Oct 18,2017
Oct 18,2017
3
people found
this helpful
this helpful
Awful place to rent from. The flat was in a bad state when we got in, the staff were awful at replying to Emails. I didn't receive a key to my room for a prolonged period of time resulting in theft. Word of advice, NEVER ...
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Aug 23,2018
Aug 23,2018
1
people found
this helpful
this helpful
Very good assistance and professional letting agents. Recommended for renting good bedrooms considering quality/price! Shek was great to with us! We felt very lucky to have him as our agent....
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Comment on agent fees
Acceptable agent fees.
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Jul 02,2018
Jul 02,2018
2
people found
this helpful
this helpful
I have worked with Charles of a number of Company Rentals and I am always pleasantly surprised by the professionalism and attention to his tenants expectations and requirements. He is consistently looking for the best properties for his clients and does his job with a ...
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Comment on agent fees
Standard Agency Fees
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Feb 05,2019
Feb 05,2019
1
people found
this helpful
this helpful
I've been with primeland for 2 years and my exlerience was great. The team members I've worked with was Wahid and Shek and both were extremely professional and polite , always willing to help with anything. Thank you guys....
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Comment on agent fees
Agent fees are normal for the industry.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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