“For many years I had a great relationship with YourMove ......”
1 Star Review
Feb 20,2018
By:
'Long'
Feb 20,2018
Branch: Ashford, 55 High Street
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: No
Postcode: TN25
Branch: Ashford, 55 High Street
Lettings (as a Landlord)
Rent PCM: £950
Postcode: TN25
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people found
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For many years I had a great relationship with YourMove Ashford, letting houses in the Ashford area with them under full management. Things weren't always perfect, but they were always at the end of a phone to listen and put things right. The team there were helpful, generally paid attention to detail and communication was positive. Then the company changed how things are run, and now all communication goes through Gravesend. Talk about chalk and cheese. The branch lost its personal touch, it was difficult to communicate effectively, the staff at Gravesend had little or no idea of local issues in Ashford or even the tenants in situ. I relayed this concern several times to a senior member of staff, but little changed. Both my houses are now vacant, one sold, but even if I were still letting them I would have changed agent beyond doubt. Just as an illustration of how poor the customer service became, I had to chase all dilapidation disputes, provide evidence that the final inventory ought to have shown, and this letting agent didn't even inform the energy providers that the tenants had left, so the energy firms were writing threatening to break down the door to take meter readings as they had no idea the properties were vacant and the landlord had assumed responsibility for payments. This is something that ought to have been done automatically, as part of the full management package I was paying for. Hand on heart 5 years ago I would have recommended this company, now I would not go near them.
Comment on agent fees
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