“The service has been disastrous, from the first to the ......”
1 Star Review
Feb 18,2018
By:
'Pierre'
Feb 18,2018
Branch: London, 11 Hereford Road
Services: Lettings (as a Tenant)
Rent PCM: £1213
Would you recommend?: No
Postcode: W2
Branch: London, 11 Hereford Road
Lettings (as a Tenant)
Rent PCM: £1213
Postcode: W2
2
people found
this helpful
The service has been disastrous, from the first to the last day.
It all started with a deceiving announcement as we were told internet was included in the rent, whereas only 3GB were "offered" (and it did not even work). So in the end we were forced to get our own internet provider.
Secondly, the agency (Luta) made their first mistake on day 1 by doing the wrong copy-paste of the tenancy agreement. Luckily, the latter was in our favour, as the contract stated that we shall not pay for the water bills. Obviously we decided to stick to the contract given that we were fooled about internet access.
When we had to sort this out at the agency, she even dared to snigger in front of us...
Despite the incompetence of the management agency, we must confess we were satisfied with the team in charge of the maintenance. We had a few things fixed including a tap, no problem to underline.
The BIGGEST ISSUE of this studio flat though, was that it was NOT SOUNDPROOFED AT ALL. We've been sharing our flat with the neighbour for a year. Any sound originating from our flat or hers, could easily go through the wall. As if there was basically no wall. We contacted the management agency about this major issue, they obviously unprofessionally ignored all our requests. I must confess I did not even expect an answer given the constant dreadful service...
Last but not least, when we announced we would leave the flat, they claimed for 25£ in order to provide the landlord's reference.
Not only we made the payment straight away, but we even had to wait no less than a week (after calls, emails, I even had to go to the agency physically) in order to get this simple piece of paper !!! This really went too far this time.
In short, STAY AWAY FROM OLYMPIA ESTATES.
Comment on agent fees
Agent fees were high, 100£ when moving in and 100£ when moving out (which come on top of the 200£ for the marketing agency) + 25£ to get the landlord's reference (!)
2
people found
this helpful
Was this helpful?
Yes