0% lettings valuation accuracy
33% lettings fee satisfaction
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Feb 15,2018
Feb 15,2018
0
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This is the most unprofessional agency I have ever dealt with, they need to be taken down and I do not have one positive thing to say. I would advise anyone considering using this agency to stay away from the start.
The staff are the most unhelpful, rudest individuals as well as being the most incompetent in the field.
We were lied to by the agent, who told us that he had contacted the landlord regarding an enquiry that we had. When we spoke to the landlord, he denied this interaction and New Space was left with no justification. We were told that the agent will be dealt with accordingly but there is no evidence of this happening.
They never answer emails and their whole process is extremely scam-like. They will pester you when they need you to pay (we all had to pay a large sum before even signing anything!), and then made us move into a flat in need of major repairs and nothing was done about it until months after.
They even failed to draft a proper contract and now we are still having trouble despite moving in almost 6 months ago.
I will advise each tenant that comes for a viewing before I leave the property to stay away and spare their time and money.
The staff are the most unhelpful, rudest individuals as well as being the most incompetent in the field.
We were lied to by the agent, who told us that he had contacted the landlord regarding an enquiry that we had. When we spoke to the landlord, he denied this interaction and New Space was left with no justification. We were told that the agent will be dealt with accordingly but there is no evidence of this happening.
They never answer emails and their whole process is extremely scam-like. They will pester you when they need you to pay (we all had to pay a large sum before even signing anything!), and then made us move into a flat in need of major repairs and nothing was done about it until months after.
They even failed to draft a proper contract and now we are still having trouble despite moving in almost 6 months ago.
I will advise each tenant that comes for a viewing before I leave the property to stay away and spare their time and money.
Comment on agent fees
They do not deserve any of the admin fees since their staff disrupted the letting process instead of facilitating it.
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Latest Reviews
13th Apr 2020
reviewed by 'Julia'
30th Apr 2018
reviewed by 'Tennant'
15th Feb 2018
reviewed by 'Agnesa'
Opening Hours
Address
New Space
266 Kingsland Road
London
Greater London
E8 4DG
0207 275 2040
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £2,100 | £2,405 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Apr 13,2020
Apr 13,2020
0
people found
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This absolutely has got to one of the most honest and trustworthy letting agencies in London. I have dealt with countless pushy letting agents throughout the years. They didn't just work hard to me the flat I was looking for that matched all my requirements, ...
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Apr 30,2018
Apr 30,2018
0
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The way they operate is to say they'll do something and as soon as you're off the phone or the email chain is concluded, they just completely forget you exist. They're totally neglectful.
They lie and try to say that the people who manage the ...
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Apr 30, 2018
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Hello Mr Soda studios
We make no secret that we have an office in Cape Town, it would be little difficult to hide as everyone you speak with has a south African accent. Kim travels between London and Cape Town so you may well have been speaking with her while she was in London.
You mention you were told a number of lies" and you had to get a Lawyer involved. Admittedly the move in was not the smoothest as it was handed over in poor condition but Richard (branch manager) met with you and a ...
Feb 15,2018
Feb 15,2018
0
people found
this helpful
this helpful
This is the most unprofessional agency I have ever dealt with, they need to be taken down and I do not have one positive thing to say. I would advise anyone considering using this agency to stay away from the start.
The staff are the ...
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Comment on agent fees
They do not deserve any of the admin fees since their staff disrupted the letting process instead of facilitating it.
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Apr 30, 2018
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Hi Agnesa,
Sorry to hear you had a bad experience with myself moving into your apartment.
Unfortunately my version of events slightly differ to what you've described here.
The apartment was secured by yourself, and you was due to move in however failed to complete your reference. The reference took over 6 weeks to complete, which is a record by any standards since its usually completed within 48 hours.
I gave countless opportunities for you to complete the required documentation, ...
Feb 15,2018
Feb 15,2018
0
people found
this helpful
this helpful
New Space is the most disorganised and unprofessional agencies in London. This agency lacks strong management and clearly lacks competent staff.
The staff have no idea what is going on most of the time. They are very quick to ask for agency fees, however they ...
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Comment on agent fees
Bad
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Nov 03,2017
Nov 03,2017
1
people found
this helpful
this helpful
Had to take this company to the Property Ombudsman, who saw fit to ensure they paid monies owed and compensation. Unfortunately the members I dealt with saw fit to not tell the truth, bully and generally act aggressively to put me off. As a landlord, ...
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Oct 21,2015
Oct 21,2015
4
people found
this helpful
this helpful
Absolute shambles. Rude, unprofessional and never respond to emails. most requests take 5 chasers to garner a response. Do not use them if you can avoid it....
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Aug 28,2014
Aug 28,2014
6
people found
this helpful
this helpful
In a nutshell this is the most unprofessional company I have ever dealt with. They do not return calls or emails. They lie to make extra money from you. All the staff are rude and never get back to you. Whenever there is a problem, ...
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Complaints Procedure
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Sorry to hear you had a bad experience with myself moving into your apartment.
Unfortunately my version of events slightly differ to what you've described here.
The apartment was secured by yourself, and you was due to move in however failed to complete your reference. The reference took over 6 weeks to complete, which is a record by any standards since its usually completed within 48 hours.
I gave countless opportunities for you to complete the required documentation, weeks after the move in date was due. By any agencies standards they would have cancelled your proposed offer, and put the flat back on the market. I worked hard for that not to happen and find it very upsetting to be the root cause of your issue. I have extensive evidence to support the opportunities I gave to complete the referencing for said apartment and pass on to the landlord before move in.
Furthermore, you promised to have the referencing completed as you finally had all the documentation ready so I suggested, once again to try and help speed up the situation, that you pay the move in monies and sign contracts pre-empting the impending completion of the referencing so you could move straight away.
Once again I apologized for any distressed caused however the referencing process is something completed between a third party company and yourself.
I trust your stay has since been more enjoyable since we have facilitated your renewal for another year