We have been dealing with Lettings R US for five years now and are a little surprised by some of the comments on this website. We have recently moved house and were happy with how everything was handled. The staff at Lettings are always approachable and have dealt with all complaints as swiftly as could be expected. Both properties were very clean and we had no poroblems communicating, getting our deposit back or getting hold of anyone.
I personally have found Richard Candy as well as his staff and (what I believe to be) his parents very friendly, approachable and professional at all times.
Even though some might find the frequent inspections a little too frequent, they have to be agreed to by signing a contract and are also useful to disuss issues on the tenants side.
We would not have stayed with the same agend if we would have been unhappy and strongly disagree with some of the comments on this site.