From my very first meeting with the then Manager of Douglas Allen, Barkingside branch Mr Steve Ford, until the eventual sale of the property almost one year later, I have nothing but praise for the efforts and assistance received from all at Douglas Allen. Mr Les Carter,who succeeded Mr Ford and all his team acted professionally and positively throughout this time. I must though single out the efforts of Mr Andrew Bilby for two reasons. Firstly the sale was prolonged due to problems caused by work on a neighbouring property that affected the property being sold. Throughout this period Mr Bilby kept in regular touch with me to ascertain progress and passed these updates to the prospective buyers, thus keeping them apprised of the situation. Secondly, a \'last minute\' change in the buyers title, which could have further delayed exchange and closure was dealt with swiftly and efficiently by Mr Bilby.