“Your-move Dartford really offer awful management service.Too long a ......”
1 Star Review
Feb 08,2018
By:
'Cperrie'
Feb 08,2018
Branch: Dartford, 16 Spital Street
Services: Property Management
Would you recommend?: No
Postcode: DA12
Branch: Dartford, 16 Spital Street
Property Management
Postcode: DA12
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Your-move Dartford really offer awful management service.
Too long a list to include in this review.
Positive points are;
Collecting payments from me they never miss and I have had no problems with tenant payments.
Great location in central Dartford so I have never had an empty month.
Negative points;
Any contact with the agency requires non-stop chasing. Endless excuses, nothing is ever the fault of YM, tenancy renewals not actioned, excuses made I lost £600 due to rent reviews not being added (billed for renewal though). Following renewal the same and it has been 2 weeks since my inquiry as to why, still chasing a response. I have had poorly checked out tenants who left damages which were 90% avoided by YM. The list could go on for pages. Poor service, even the YM ombudsmen service directs you back to branch. I have moved abroad so changing agents is a concern but I think inevitable or maybe sell my property but certainly not through YM!
Comment on agent fees
15% of rental value, so high compared with other agents.
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