Raynes Park, London, SW20
4.8/5, 208 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
89% lettings fee satisfaction



Property Features

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“Tracy is very positive and good-natured person .She helped us ......”

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Feb 02,2018
Minithumbup
Tracy
By: 'EIRINI'
Feb 02,2018
0 people found
this helpful
Tracy is very positive and good-natured person .She helped us with rent a nice maisonette flat .
Tracy did fantastic job of find out what we wanted and what was our priopity .
I would highly recommend her.
Comment on agent fees
Its normal for this area
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Opening Hours
Address

Goodfellows
44 Coombe Lane
Raynes Park,London
Greater London
SW20 0LA
020 8946 6511

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £275,000 £6,400,000
Lettings 94% 89% £725 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 1 135 6 14 0 7 0 6 0
Areas covered
  • SW20
  • SW19
  • KT3
  • SW15
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

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“Recently we have worked with the Goodfellows ......”

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Mar 21,2022
Minithumbup
David
Tracy
By: 'Sylia G.'
Mar 21,2022
0 people found
this helpful
Recently we have worked with the Goodfellows - Raynes Park. We were supported to find an appropriate property for us and also to resolve some issues that came up on the way....
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“Donna and Katharine have managed three sales ......”

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Feb 23,2022
Minithumbup
Donna
Katharine
By: 'Marianne'
Feb 23,2022
0 people found
this helpful
Donna and Katharine have managed three sales for me. Sadly on the same property due to probate issues. I had Estateagents fighting over my property as it should have been a sinch to sell. I went with good fellows as they were the most professional, ...
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“Had a really positive experience using Goodfe......”

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Jun 02,2021
Minithumbup
David
By: 'Kiki'
Jun 02,2021
0 people found
this helpful
Had a really positive experience using Goodfellows; as a first time landlady I was a bit uncertain about the whole process of letting my flat, but the guys couldn't have been more helpful. Everything was dealt with quickly and profesionally; communication was great: I was ...
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“We’ve been with Goodfellows for a couple of y......”

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May 19,2021
Minithumbup
Tracy
By: 'Steve'
May 19,2021
0 people found
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We’ve been with Goodfellows for a couple of years now and find them professional and helpful with all our dealings, especially Tracy in letting who is always available to answer questions and assist with tenancy queries....
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“I have just moved out of a rental property af......”

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Apr 13,2021
Minithumbup
By: 'Claire'
Apr 13,2021
0 people found
this helpful
I have just moved out of a rental property after 2 1/2 years. During the whole period, Jeffrey has been amazing. He is always available to solve any problems in relation to the property on the maintenance side. He is super efficient and always there to offer ...
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“Great customer service from Tracy. She made t......”

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Apr 08,2021
Minithumbup
Tracy
By: 'ivan'
Apr 08,2021
0 people found
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Great customer service from Tracy. She made the whole process quick and stress free. Also quick to reply to her emails....
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“I came across a property on RightMove which......”

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Feb 11,2021
Minithumbup
Tracy
By: 'Charlotte H.'
Feb 11,2021
0 people found
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I came across a property on RightMove which lead me to Tracy at Goodfellows. For context; I have been looking for a place for nearly a year, so I've dealt with my fair share of agents! I couldn't have asked for a better agent, Tracy ...
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“Good communication...”

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Feb 10,2021
Minithumbup
By: 'Katie'
Feb 10,2021
0 people found
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Sold our house quickly. Katharine always kept us in the loop & chased up others & issues to keep the sale on track....
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“Absolutely recommendable. Competent, quick re......”

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Dec 17,2020
Minithumbup
By: 'A. Schmitz'
Dec 17,2020
0 people found
this helpful
Absolutely recommendable. Competent, quick responses, available when needed, and - importantly - listening with empathy. Created trust from the beginning. Should we come back to London, the first agency we will contact are Bernadette, David and the team of Goodfellows....
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“Best agent to put your house in the Rental Market...”

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Nov 10,2020
Minithumbup
David
By: 'Sandra'
Nov 10,2020
0 people found
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We put our house to let with David Mitchel and his team (Tracy and Gareth). From the first meeting David was extremely helpful and patient with all the questions that we had. They had found us a nice family to let our house to very ...
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“Tracy was helpful and had excellent customer ......”

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Oct 29,2020
Minithumbup
Tracy
By: 'jose'
Oct 29,2020
0 people found
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Tracy was helpful and had excellent customer service skills, she is very knowledgeable and friendly. I highly recommendm this office in Wimbledon....
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“All members of the team were helpful, friendl......”

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Oct 08,2020
Minithumbup
By: 'Eleanor'
Oct 08,2020
0 people found
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All members of the team were helpful, friendly and professional. Solved any issues as quick as they could. David in particular was a great help and made moving a less stressful experience....
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“Highly efficient and professional...”

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Sep 04,2020
Minithumbup
By: 'Olga'
Sep 04,2020
0 people found
this helpful
We have been with Goodfellows for one year, from 2019 to 2020. Jeffrey Brock, our property agent, has been extremely helpful and efficient in solving all our issues and responding to requests in a timely manner. He facilitated our communication with the landlord, and our check out ...
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“inconvenient with my oven...”

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Aug 26,2020
Minithumbdown
By: 'Luis'
Aug 26,2020
0 people found
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I had an inconvenient with my oven then I got communicated with Jeffrey and he helped me to resolve the issue shortly....
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“A good service from Tracy Bowler...”

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Aug 11,2020
Minithumbup
Tracy
By: 'EDWARD'
Aug 11,2020
0 people found
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I have always found Tracy Bowler to be diligent and supportive in servicing me as her landlord. She pays attention to my needs in achieving the best rental Amount in any given time....
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“Jeffrey Brock is the best agent we have had in 7 years...”

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Aug 11,2020
Minithumbup
By: 'Helen'
Aug 11,2020
0 people found
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We have rented our property through Goodfellows for almost 7 years. For approximately the last year we have been dealing with Jeffrey Brock. He is hands down the best of the agents who we have dealt with through this time and I really hope he is ...
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“Staff are very helpful and friendly, Tracy ha......”

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Aug 07,2020
Minithumbup
Tracy
By: 'Leonteas'
Aug 07,2020
0 people found
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Staff are very helpful and friendly, Tracy has been very good in responding to any complaints and Queries I have....
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“71b Burlington Road...”

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Aug 05,2020
Minithumbup
David
By: 'Nicholas'
Aug 05,2020
0 people found
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It has been an absolute pleasure dealing with David on this property. David works above and beyond to get the job done, however big or small. I am always able to get in touch with David immediately, no matter what the time. I would like ...
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“Efficient and professional...”

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Jul 31,2020
Minithumbup
Tracy
By: 'Adrian'
Jul 31,2020
0 people found
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I would highly recommend Tracy and her team at Goodfellows, Raynes Park. Even given the difficult circumstance of the Coronavirus Tracy organised the letting of my property in no time at all . As I was new landlord she was extremely helpful in providing all the ...
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“We rented a house with Goodfellows and we are very ......”

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Jul 12,2020
Minithumbup
By: 'Emanuela'
Jul 12,2020
0 people found
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We rented a house with Goodfellows and we are very happy with them. We had some issues in the house and I feared that it would have taken a lot of time to fix them during the lockdown but it wasn't the case thanks to ...
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“Generally we trust Goodfellows to act on our ......”

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Jul 01,2020
Minithumbup
Fugen
By: 'Guy'
Jul 01,2020
0 people found
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Generally we trust Goodfellows to act on our behalf when liasing with the tenants. Occasionally we have to chivvy them along when we want updates about problems that have arisen, like repairs to the property. Having said that, Jeffrey Brock's correspondence with us is always ...
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“Jeffrey Brock is an amazing agent and the com......”

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Jun 15,2020
Minithumbup
By: 'Stoil'
Jun 15,2020
2 people found
this helpful
Jeffrey Brock is an amazing agent and the communication with his is always easy, flawless, and helpful. Every time we’ve had issues Jeffrey quickly resolves them, making it easy for us and for the landlord. I hope he’s appreciated! He definitely is on ...
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By: Susan Bak
Jun 24, 2020
View all comments (1)
Previous review agreed above, Jeffrey Brock is doing an excellent job and always really helpful, responds/resolves every request/problem immediately and helps maintaining effective and smooth communication between the landlord and tenants. Many thanks, Susan (tenant) ...

“Excellent service provided during very diffic......”

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Jun 11,2020
Minithumbup
By: 'Alistair'
Jun 11,2020
0 people found
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Excellent service provided during very difficult times. We are the owners of a property managed by goodfellows Raynes Park, and they have handled all the maintenance issues during the past 3 months with great professionalism....
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“i'm a tenant who contacts Jeffrey Brock direc......”

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Jun 10,2020
Minithumbup
By: 'Nick'
Jun 10,2020
1 people found
this helpful
i'm a tenant who contacts Jeffrey Brock directly when i have any issues or concerns - he is always quick to respond and does his best to sort out any issues I might have and quickly contacts our landlord. I feel Goodfellows are easy to ...
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“Donna Cohen at the Raynes Park office has bee......”

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Jun 08,2020
Minithumbup
Donna
By: 'Lindsey'
Jun 08,2020
0 people found
this helpful
Donna Cohen at the Raynes Park office has been highly professional, understanding and very efficient. Given the restrictions around Covid 19 she has done a brilliant job for me and I would highly recommend her friendly and helpful approach...
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“I’m really happy with the help l get from Dav......”

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Feb 20,2020
Minithumbup
David
Feb 20,2020
0 people found
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I’m really happy with the help l get from David Mitchel to rented my property .I totally recommend the agency and the stuff was very helpful...
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“very professional and lovely staff, David hel......”

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Jan 20,2020
Minithumbup
David
By: 'Emily'
Jan 20,2020
0 people found
this helpful
very professional and lovely staff, David helped through a difficult and different situation and assisted me where he could. Would definitely recommend this agent....
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“Excellent service during difficult tenancy transfer....”

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Sep 20,2019
Minithumbup
David
By: 'Adam'
Sep 20,2019
0 people found
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David provided dilligent support during a very difficult tenancy transfer, ensuring regular contact and updates were provided and ultimately ensuring a possitive outcome....
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“Donna was extremely helpful throughout the pu......”

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Aug 01,2019
Minithumbup
Donna
By: 'Tunde'
Aug 01,2019
0 people found
this helpful
Donna was extremely helpful throughout the purchase of my first property; from initial viewing to coming back a second time with a builder and even when unexpected issues arose during conveyancing, she engaged with the seller's solicitor and mine to ensure all parties were kept ...
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“Professional service in the marketing and sale of my property...”

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Jun 05,2019
Minithumbup
Donna
By: 'Jan'
Jun 05,2019
0 people found
this helpful
I would like to thank Donna Cohen for the professional way she has handled the marketing and sale of my property. She secured a buyer in under a month when two other estate agents couldn't in 8 months last year. I wasn't sure about putting my ...
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Comment on agent fees
As expected ok
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Staff picture Donna
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Staff picture Lesley
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Staff picture Theresa
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:12 PM 08/11/2017 by allAgents

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Goodfellows

Branch - Raynes Park, London, SW20