“My experience with Next Homes Ltd has been appalling from ......”
1 Star Review
Jan 31,2018
By:
'Lucia'
Jan 31,2018
Branch: London, 318 High Road
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: No
Postcode: E18
Branch: London, 318 High Road
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: E18
3
people found
this helpful
My experience with Next Homes Ltd has been appalling from start to present. From the beginning arranging a second viewing so my partner could view the property it was impossible, I was told on two occasions that we will be contacted with a suitable date and time for it to take place. Unfortunately, that never happened, so we were forced to pay the holding deposit without the option of my partner even viewing it.
Once we secured the property, we signed the offer letter with the condition of the property being FULLY furnished and with the move in date for the 5th January. Unfortunately, neither of those were met. Although the offer was made and accepted before Christmas, the referencing company only contacted us on the 2nd January. Swiftly we completed the referencing and after meeting the landlord we agreed to change to movie in date to the 12th January instead in order for the property to be cleaned and painted.
We were meant to sign the contract at 12:00pm on the 12th, unfortunately, the had not received the contract back from the landlord and therefore, I had to cancel all deliveries that I had arranged for that evening due to the uncertainty of not knowing of when we will be finally moving in. Luckily in the end, the contract appeared and we were able to sign it.
After finally moving in, we found various issues at the property, such as a leak in the kitchen sink, a major pipe blockage, damp and mould in the bedroom, broken kitchen cupboards, etc. I have reported this issues verbally and via e-mail to the agents and I haven't heard back from them not even once in the 20 days we have lived at the property. I haven't been able to report this to the landlord directly because although I have requested his contact details, the agents won't release it to us. Moreover, not only I have reported maintenance matters, also we requested the account details where the rent should be paid into and neither have received their response with that information.
In conclusion, not only they are not looking after the tenants interest but neither their client, the landlord. I will not recommend their services to no one, PLEASE AVOID.
Comment on agent fees
High Fees in relation to the poor quality service provided. Paid £200.00 fee for an inventory report to be completed and 20 days after moving in I am still waiting for the document to review it.
3
people found
this helpful
Was this helpful?
Yes
We have received the confirmation of your review.
The Directors cannot help but feel slightly aggrieved. You placed your holding deposit on the 21st December, the office as well as the referencing agency closed for Christmas from 22nd December 2017. We returned on the 2nd January 2018 and your referencing was completed by 3rd January 2018. We cannot see how this is deemed as anything other than prompt service by the referencing company?
We do not understand how you was forced to pay holding deposit? As you know, we had other viewings at the same time as yours and other interest. Your partner wished to place an offer and placed a deposit to prove you was serious?
You had personally met the Landlord upon your second viewing and also signed our application for tenancy form to confirm that you understood the property was let via our "let only" service which means the Landlord manages his own property.
The provisional move in date placed at the top of the Application for Tenancy is exactly that, a provisional date. This date was changed after you met with the Landlord on your second viewing and he explained some of the works that he needed to do.
Your tenancy agreement shows your Landlords full details for correspondence, although I will apologise on his behalf if he hasn't been in contact by now. Your email to my colleague states " I understand the property is Let Only" and "I would appreciate it if you could forward this to the Landlord", this email was promptly sent to the Landlord that same day.
Next Home would appreciate it if you could look into the facts behind your email and edit accordingly. Failure to do so will result in legal action.