“The worst letting agency I have ever come across. If ......”
1 Star Review
Jan 31,2018
By:
'Hanna'
Jan 31,2018
Branch: London, 172 Lavender Hill
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW11
Branch: London, 172 Lavender Hill
Lettings (as a Tenant)
Postcode: SW11
5
people found
this helpful
The worst letting agency I have ever come across.
If you are looking for a professional, efficient, understanding and helpful letting agency, then Lauristons is not the letting agency for you and may I advice you to run the other way.. far far away. James' description in his review from the 4th of August 2017 is very fitting, âIncompetence, laziness, lack of transparency, insincerity and, at times, plain rudeness, are the main things that spring to mind.â
There has been nothing but problems since moving in to the flat. Heavy mould and damp in the entire flat, excessive cold, no hot water in the taps. Upon informing the letting agency about these issues, the property manager told me that I should have identified these issues myself during my viewing and that it was my problem and my fault. Isn't that something for reassurance that Lauristons cares for their tenants? The property manager is accusing the newly moved in tenant for pre-existing issues in the flat.
The flat is in such bad condition that I've had to contact the Environmental Health Department at the council in order to get Lauristons to take adequate actions with the problems in the flat.
On top of all of this, I have now been completely without heating in the flat for almost a week in the middle of winter. I have sent numerous emails to Lauristons explaining that this of course is an urgent matter to sort out. The property manager has chosen to not answer my emails or completely ignoring to answer me back after promising to get in touch with me. This is considered a class 1 hazard according to UK regulations and is something that requires immediate action, yet here I am almost a week after reporting the issue without any answers as to when this will be repaired.
I certainly do not recommend Lauristons as a letting agency.
5
people found
this helpful
Was this helpful?
Yes