Jan 31,2018
Minithumbdown
By: 'Pdhulme'
Jan 31,2018
1 people found
this helpful
The worst customer service we have ever received.

The service we received was poor in a number of fundamental respects including not undertaking explicit requests, lack of sales progress information, omission of buyers intention to renegotiate post survey, no support in renegotiation and constant lack of call backs.

The specifics of the compliant are:

Initial marketing price : your valuer suggested £250'000 which could not be justified by comparables. We explicitly agreed to market the property at OFFERS OVER £239'950. The advertising never listed the property without the offers over signifier. This is is in our signed contract

Open Day : We agreed with your valuer that we would give you instruction and signed property particulars for Monday, to list on a property portals to generate interest on the following Saturday for an Open Day. This was agreed and Your Valuer said he would attend the Saturday event. Not only did this not happen, it was never advertised as agreed.

Accompanied Viewings : We chose a full service, local agent to undertake viewings as my wife and I work. On a number of occasion we were called to say a viewer wanted to attend urgently and the agency staff could not attend the viewings.

Surveys : After asking the agency if the buyers were having a full survey we were told No. The surveyor contacted us direct which we had to arrange. Then a drain survey was instructed which my wife had to organise a date and visited the agency and spoke to the Staff we informed Them that we needed responses to our calls We rang the Staff again surveyor contacted us direct which we had to arrange. Then a drain survey was instructed which my wife had to organise a date and visited the agency personally and spoke to the team and informed Them that we needed responses to our calls We rang the office after the survey to find out the result, he said he would find out. called us about the Drain survey result and said "There are NO issues".

On the day of exchange it transpired there was an issue with the drain which would cost over £600 which we had to pay as we had comitted to another purchase.

Agreeing an Exchange Date : we had no support at all from Berkeley Estates in trying to arrange the chain to agree an exchange and completion date. When we requested help in this matter Jake Brogden told us "There is nothing we can do, it is in the hands of Solicitors". This is a fundamental part of an Estate Agency service, in contrast the Agent we buying from rang and emailed us over 25 times to advise and suggest completion dates, Berkeley never contacted us once in this period.

There must be better Estate Agents in the West End.

AVOID!
Comment on agent fees
1% + vat which is the going rate. We made a reasonable complaint directbto the owners of the Agency, who then ceased contact with us and immediately took us to small claims.
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Berkley Estate & Letting Agents

75 Hinckley Road, West End Leicester
Leicestershire
LE3 0TD

0116 254 4755

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