Richard Candy is the most unprofessional person I have EVER met, that also goes for the Letting Agency & I use that title VERY loosely.. I let my house from LettingsRus. He lied about ...parking..its terrible, double glazing....its not, the boiler...it doesn\'t give you constant hot water, , He did not tell me that the view from my dining room & living room was a brick wall approximately 3 foot away from the window...it was Feb, we viewed in the evening, it was very dark & the curtains were closed,.... When confronted he said he didn\'t know about the view & we were advised that we could have moved back into our old home on the moving day,..Would this be the one that we had given up the tenancy on & another tenant was moving into?! Also it was our own fault for not looking, ...Errr IT WAS DARK! As there\'s a wall in the way we wouldn\'t have seen anything anyway..and not his for misleading us or having the decency to suggest we re view in the day time?!..Oh sorry.. no, because he didn\'t know about the wall... He lied about how much would be taken from our bank account for the credit check, £97 each & approx £ 240 went out of our account.. There is NO complaints procedure, they are NOT a member of ARLA or any other guidance legislation agency to protect the tenant. He was rude & abusive when I called him to try to put in a complaint, the correspondence I received from the LettingsRus office was also rude & very upsetting when I tried to complain to them in writing &was told not to contact them again. In a letter sent on my behalf by David Heath our local M.P. saying the reason he didn\'t tell me the view was good from the dining & bedroom was because that would be a lie..Hold on I thought you didn\'t know about the view Richard?? The local Council WONT recommend them, the YMCA wont recommend them the CAB wont recommend them. I have since has an article in the Somerset Standard media coverage on radio & I\'m in talks with other Government bodies about letting agents, I requested people to send me their experiences of letting agents & I have received local horror stories of terrible practice, 98% relating to the unprofessional behaviour of Richard Candy & LettingsRus.
What agent could do to change your mind?
Tell the truth, be professional, become a member of a legislative body, took responsibility for his VERY bad practice. Learnt some manners.