I have never been treated so disrespectfully in my life. As soon as he received the money he forgot the good manners. He told us we were adults and we can clean all the mess ourselves. He left us for 6 weeks without heating or hot water and when I called him to ask for temporary heating methods (which he is obliged to provide) he told me he has had enough of me and hang up the phone while I was still talking. He never sent anyone to check the faults reported. He never answered phone calls, messages or emails. And please take photos of everything in the property when you move in otherwise he will charge you for every single mark in the property. He asked me for 50 pounds to change a bulb!!! STAY AWAY from this agency!