Terrible. When something is broken you expect it to be fixed asap, not with this company. They seem to wait around for a week or two before remembering they wrote it on a loose sheet a few weeks before. Also when we left, we had spent hours cleaning and they had the cheek to charge us an insane amount. They didn't have enough staff or some rubbish excuse so it took them 3 times as long at an extreme rate!
What agent could do to change your mind?
Care for your tenants. Most are students so do not take advantage. The better you are to them, the more flats you'll be able to let because you will not get bad reviews like everybody has given you on this site.