Awful bearded men. Promised a lot, delivered nothing. Not trustworthy, liars, intimidating and absconders. This agent does not really carry out tenants check, are not registered with ARLA as they claim to be and more than often do not lodge the tenancy deposit.
You will hardly find them when there is a management problem with your property. My piece of advice to you is to run miles away from them. I have reported them to the trading standards.
What agent could do to change your mind?
This agent is totally awful. I do not think they can ever be genuine.