Extremely unproffessional!! This experience was a disaster from beginning to end, and the only reason the sale went through was due to great communication with the sellers direct.
We found out that our offed had been accepted from another company not through them, and then were told it was on the condition that we use their mortgage adviser and solicitor...this is illegal. They later withdrew that comment and said the sellers would prefer us to (also a lie). They gave us false solicitor details for our sellers (only found out the correct details again, by contacting the sellers direct. When asked to take property off the market following our survey and mortgage approval were told that Barnard Marcus do not show properties as sold as it attracts other buyers for other properties.
SELLERS ARE VERY UNHAPPY WITH SERVICE ALSO AND WOULD NEVER DO BUSINESS WITH THEM AGAIN!! BE WARNED!!