“DO NOT RENT WITH THEM! STAY AWAY!They are very ......”
1 Star Review
Jan 22,2018
By:
'Ana'
Jan 22,2018
Branch: London, 2 Mill Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW1
Branch: London, 2 Mill Street
Lettings (as a Tenant)
Postcode: SW1
4
people found
this helpful
DO NOT RENT WITH THEM! STAY AWAY!
They are very unprofessional, unreliable and don't care about getting a good service.
They will not show you the flats and the photos or videos will be from years ago, when the property was newer. They also might misinform you about which bedroom you are really renting.
I was placed into a flat, sharing with other people who had the house in an absolute disgusting mess and smoked weed in the house.
They "found" me another room but it was difficult process. This other flat was old, extremely expensive and all pipes in a bad condition. There was a point when we were a month without being able to use the kitchen sink and washing machine. They always said they were talking to the landlord, since it was their "responsibility", but they didn't seem too bothered and even told me that I had to be patient since they had experienced similar situations in their own flats. And because the rent included the utility bills, we were paying for services that we didn't use for a month!
I left the property at this stage but had to give 2 months notice, so I was paying 2 properties at the same time - I was living in such bad conditions, without basic utilities, and with awful flatmates. My contract ended 39 days ago and no word regarding the compensation requested from landlord and, more importantly, my deposit. They are not replying to any email.
I will now be making a legal claim and reporting them to their housing association.
My new agency is amazing! I am in heaven, only want My money back.
Comment on agent fees
Too expensive for barely work done, at least to help me.
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