80% sales valuation accuracy
80% sales fee satisfaction
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2024
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Jan 20,2018
Jan 20,2018
0
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this helpful
this helpful
It's taken quite a while to write this review (something else always gets in the way), and particularly when you've moved in to a new house, reviewing the estate agent who handled our seller's sale, not even our own, isn't immediately a priority. However it is testament to how good our experience was with Mr & Mrs Clarke, that we did not want to neglect to review them, we owe them that much.
When we came to look at the property being listed by Mr & Mrs Clarke, we had spent an exhausting amount of time looking for the right property for both of us, and had firmly stuck to the âit has to feel right to us bothâ principle â easier said than done when you have viewed approx. 25+ properties and are starting to question whether you'll ever find that one that makes you both think âthis is the one.â It does make us wonder whether we would have had that feeling on the first viewing if it had been a different estate agent. Having been shown around so many properties by countless agents, ranging from pleasant and professional, to downright ignorant, disinterested, or a talking clich©, we instantly warmed to Borja, who was very welcoming, accommodating and genuine from the first meeting. Not just a sincere and genuine personality, he had also quite clearly spent a lot of time talking to the sellers, listening to their needs, and absorbing as much information as possible in order to best be able to represent them and answer questions about the property. We asked many questions about adjacent land, rights of way, previous planning permission, and more. There was nothing we asked that Borja was not completely knowledgeable about, which in our experience was non-existent in the other properties we had viewed prior to this one. He had a very open and detailed candour in answering questions, and we knew within minutes he was a very trustworthy genuine professional who wasn't into guessing or offering vague answers to try and make a sale â he was more focused on ensuring we had the answers we needed to decide if this was the right property for us. Attempts to tell us what we wanted to hear to try and create an attraction to a property was something we had become used to spotting early on, and had tended to factor in putting us off properties. Borja knew what he was talking about, and conveyed that information in personable and genuine way, giving us total confidence in him; it was clear his priority was to ensure he had the right buyer for his clients. I don't doubt the experience helped us to reach a conclusion on first viewing that we should return for a second the next week.
He maintained excellent contact by phone and email throughout the process, returned our calls and emails promptly and was never âunavailable,â minimising the stress as we went through the period of making offersâ this further warmed us to the experience of dealing with this agent. By the end of the experience, he very much felt like a friend to us, such was his manner and degree of care.
Once the offer was accepted, he was genuinely delighted, guided us through the ongoing process and sale of the house, and went above and beyond when it came to progressing things along and facilitating communication between our sellers, and other parties involved.
His handling of the sale of the property was enviable when we look back at how the sale of our own property was handled by a different, more well-known estate agent. Not because they were particularly bad, but they clearly had neither the time, nor the interest to provide the sort of personal vested attention that our sellers clearly had received from Mr & Mrs Clarke in progressing the sale of their house, and I expect it was a far more enjoyable and less stressful experience selling theirs than for us selling ours. I cannot recommend highly enough the first class, personal and genuine way that Borja handled the entire process, and this is absolutely to his credit and Mr & Mrs Clarke's. After a year of various estate agents, countless viewings and houses, and the inevitable stresses of selling and buying, our experience with Borja was hands down the highlight of the process, second only to the feeling of finally moving in!
Our sincerest and upmost thanks and gratitude for helping us to choose and fall in love with this house, and we would not choose anyone else to sell our house with, not that we have any inclinations of every moving having found what we both felt was the right one, finally.
When we came to look at the property being listed by Mr & Mrs Clarke, we had spent an exhausting amount of time looking for the right property for both of us, and had firmly stuck to the âit has to feel right to us bothâ principle â easier said than done when you have viewed approx. 25+ properties and are starting to question whether you'll ever find that one that makes you both think âthis is the one.â It does make us wonder whether we would have had that feeling on the first viewing if it had been a different estate agent. Having been shown around so many properties by countless agents, ranging from pleasant and professional, to downright ignorant, disinterested, or a talking clich©, we instantly warmed to Borja, who was very welcoming, accommodating and genuine from the first meeting. Not just a sincere and genuine personality, he had also quite clearly spent a lot of time talking to the sellers, listening to their needs, and absorbing as much information as possible in order to best be able to represent them and answer questions about the property. We asked many questions about adjacent land, rights of way, previous planning permission, and more. There was nothing we asked that Borja was not completely knowledgeable about, which in our experience was non-existent in the other properties we had viewed prior to this one. He had a very open and detailed candour in answering questions, and we knew within minutes he was a very trustworthy genuine professional who wasn't into guessing or offering vague answers to try and make a sale â he was more focused on ensuring we had the answers we needed to decide if this was the right property for us. Attempts to tell us what we wanted to hear to try and create an attraction to a property was something we had become used to spotting early on, and had tended to factor in putting us off properties. Borja knew what he was talking about, and conveyed that information in personable and genuine way, giving us total confidence in him; it was clear his priority was to ensure he had the right buyer for his clients. I don't doubt the experience helped us to reach a conclusion on first viewing that we should return for a second the next week.
He maintained excellent contact by phone and email throughout the process, returned our calls and emails promptly and was never âunavailable,â minimising the stress as we went through the period of making offersâ this further warmed us to the experience of dealing with this agent. By the end of the experience, he very much felt like a friend to us, such was his manner and degree of care.
Once the offer was accepted, he was genuinely delighted, guided us through the ongoing process and sale of the house, and went above and beyond when it came to progressing things along and facilitating communication between our sellers, and other parties involved.
His handling of the sale of the property was enviable when we look back at how the sale of our own property was handled by a different, more well-known estate agent. Not because they were particularly bad, but they clearly had neither the time, nor the interest to provide the sort of personal vested attention that our sellers clearly had received from Mr & Mrs Clarke in progressing the sale of their house, and I expect it was a far more enjoyable and less stressful experience selling theirs than for us selling ours. I cannot recommend highly enough the first class, personal and genuine way that Borja handled the entire process, and this is absolutely to his credit and Mr & Mrs Clarke's. After a year of various estate agents, countless viewings and houses, and the inevitable stresses of selling and buying, our experience with Borja was hands down the highlight of the process, second only to the feeling of finally moving in!
Our sincerest and upmost thanks and gratitude for helping us to choose and fall in love with this house, and we would not choose anyone else to sell our house with, not that we have any inclinations of every moving having found what we both felt was the right one, finally.
Comment on agent fees
Unable to comment, as they were our sellers' agent!
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Latest Reviews
15th May 2020
reviewed by 'Patrick'
29th Mar 2019
reviewed by 'Andrew'
23rd Nov 2018
reviewed by 'Jessie'
2nd Nov 2018
reviewed by 'Shelly'
13th Nov 2017
reviewed by 'Familee'
Opening Hours
Address
Mr & Mrs Clarke
Garden Rose Cottage
Warwick,Leamington Spa
Warwickshire
CV35 7JE
03301119766
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £308,000 | £14,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 3 | 1 | 2 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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May 15,2020
May 15,2020
9
people found
this helpful
this helpful
Terrible experience. Bullied by them from start to finish. Told me a blatant lie.We had sold our house to a doctor who was having difficulties obtaining a mortgage due to being self-employed.Kept threatening us with the fact the buyer was going to pull ...
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Mar 29,2019
Mar 29,2019
0
people found
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We sold our property with Mr and Mrs Clarke and wouldn't hesitate to do so again. We put the property on the market with brexit approaching and in the run up to Christmas, so we weren't expecting a quick sale. Some fantastic photos and great ...
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Comment on agent fees
Good
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Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
I sold my property in Knowle earlier this year. Mr and Mrs Clarke agency were just brilliant, I loved the attention to detail like using props to get the house pictures looking as nice as possible. They sold my house for a great price and ...
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Comment on agent fees
Reasonable
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Nov 02,2018
Nov 02,2018
11
people found
this helpful
this helpful
Mr and Mrs Clarke expected payment of their fee 30 days after exchange. Our completion date wasn't fixed so when the 30 days was up they demanded their fee and threatened us with court and bankruptcy. How we could pay their fee when the sale wasn't complete ...
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Comment on agent fees
Bad in the fact of when they were due.
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Jan 20,2018
Jan 20,2018
0
people found
this helpful
this helpful
It's taken quite a while to write this review (something else always gets in the way), and particularly when you've moved in to a new house, reviewing the estate agent who handled our seller's sale, not even our own, isn't immediately a priority. However it ...
read full review
read full review
Comment on agent fees
Unable to comment, as they were our sellers' agent!
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Yes
Nov 13,2017
Nov 13,2017
0
people found
this helpful
this helpful
Mr & Mrs Clarke were the agents when we recently bought our property. Borja was very helpful from the first viewing, getting back to us quickly on every occasion. He was helpful in all aspects of buying the property and even saved the day by getting ...
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Comment on agent fees
N/A
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Nov 03,2017
Nov 03,2017
0
people found
this helpful
this helpful
I can't recommend Mr & Mrs Clarke enough. Incredible service from start to finish. I instructed them on the sale of my property, my agent, Lisa Cook, had extensive knowledge of the area and a full understanding of who my property would appeal to. They go ...
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Comment on agent fees
Fees were in line with competitors in the area.
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“A Discerningly Disgusting Estate AgencyKEY WORDS: Unsupportive ~ Uncommunicative ~ ImmoralMr Pugh ......”
Jun 19,2017
Jun 19,2017
17
people found
this helpful
this helpful
A Discerningly Disgusting Estate Agency
KEY WORDS: Unsupportive ~ Uncommunicative ~ Immoral
Mr Pugh says 'If you don't like your phone calls returned in times of crisis and prefer to be hassled and threatened to speed things up by text and email, this agent is perfect'
Mrs ...
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