“CityRooms is a letting agency specialising in HMO, flat-share lettings. ......”
1 Star Review
Jan 18,2018
By:
'CityRoom'
Jan 18,2018
Branch: London, First Floor, 3-5 Globe Road
Services: Lettings (as a Tenant)
Rent PCM: £2800
Would you recommend?: No
Postcode: E14
Branch: London, First Floor, 3-5 Globe Road
Lettings (as a Tenant)
Rent PCM: £2800
Postcode: E14
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people found
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CityRooms is a letting agency specialising in HMO, flat-share lettings. If I could give them a negative star, I would.
From the start they use unscrupulous business tactics. First a potential tenant has to show up at their offices, rather than at the flat. In order to go to the property, the potential tenant has to pay them a substantial non-refundable deposit (around £150) just to go and view the property. This is with a "promise" that other properties are available if this one is not good enough. This hooks potential tenants into the company's books and few will look elsewhere after this tactic.
Deposits are anything from 1.5 to 3 months, plus one month in advance, more than normal flat-share would require.
Their management of properties is extremely poor. Any repairs, including emergency repairs, take weeks to be completed, and are usually done extremely poorly.
When tenants leave, they rarely get their deposit back and are blamed for the poor condition of the flats, despite not being responsible for it.
Employees of the company are encouraged to be extremely aggressive in the letting sphere, pretending to be tenants looking for people to flat share with etc. Unfortunately this business plan has worked and CityRoom is now dominant in the market flooding all websites advertising flat-share. Avoid this company at all cost.
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