Upon completing a viewing on Saturday 23rd June my girlfriend went to pay the "reservation fee" to RESERVE the property which we were told was done by a "first come, first served" basis by Stephan. While there she again asked if anyone else had put a deposit on the property and was told categorically "no" and that it was still available. So she paid them and left knowing we had reserved the property.
Monday she dropped off the application forms within the requested time frame and was told that we would hear the decision within 48 hours. On Wednesday we chased them and they said they should know by the close of business, the we got told later we would know by the morning.
Thursday morning they called us to tell us the landlord has accepted the "other application" - when pressed they said that the landlord "had thought it a very difficult decision so decided to go with the application that had put the deposit down first" - when I pointed out that it was us that placed the first deposit and the it was the second applicant that had been given the let there was no answer, no apology, no offer to rectify the situation. Only that we could have our deposit back, but now that I have seen others comments I\'ll wait with baited breath to see if that happens.
Overall - sneaky people that are willing to do any dirty tricks to get their sale. Why do lettings agents seem to have very little in the way of morals?
What agent could do to change your mind?
Offer us the property we had \"reserved\"