Edinburgh, EH12
5/5, 13 reviews
100% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction
Chapmans

“Myself and 2 flatmates rented a flat in Edinburgh with Chapmans ......”

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Jan 18,2018
Minithumbup
By: 'Alan Conroy'
Jan 18,2018
1 people found
this helpful
Myself and 2 flatmates rented a flat in Edinburgh with Chapmans for 2 years and were very impressed with their service. No issues with inspections / repairs and our full deposit was returned at the end of tenancy with no trouble. Would recommend!
Comment on agent fees
Good
Was this helpful? Yes
By: Laura Chapman
Jan 18, 2018
Hi Alan
Many thanks in deed for your lovely review - you were great tenants to deal with and you always facilitated access so we could get work done in a timeous manner. Come back to us soon!
Kind regards
Laura

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Opening Hours
Address

Chapmans
26 Roseburn Terrace
Edinburgh
City of Edinburgh
EH12 6AW
01314474453

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £690 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 6 0 0 0 0 0 1 0
Areas covered
  • Edinburgh
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
SAL
Latest Properties
Images & Videos

“Easy to deal with...”

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Apr 30,2019
Minithumbup
Margaret
By: 'JohnDC'
Apr 30,2019
0 people found
this helpful
As tenants we found Chapmans very easy to deal with. Everything was very straight forward and clear, they used technology to make the process as efficient as possible but never forgot about the human angle associated with moving, demonstrating a strong customer ethos within the ...
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Was this helpful? Yes
By: Laura Chapman
Apr 30, 2019
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Thank you so much for this review. The team were delighted with this and we are so pleased you have enjoyed the process with us so far. We hope it leads to a really enjoyable tenancy! Best wishes. Laura ...

“Thank you...”

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Feb 07,2019
Minithumbup
Laura
By: 'Rachel'
Feb 07,2019
0 people found
this helpful
Thank you to Laura and Tony for all your hard work and efforts in helping me get my flat set up on the rental market. You really did make it as painless as possible. 😊...
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Comment on agent fees
Competitively priced
Was this helpful? Yes
By: Laura Chapman
Feb 07, 2019
View all comments (1)
Rachel thank you so much for this lovely review - it was a pleasure working with you and delighted we have found such lovely tenants for your gorgeous flat. Let's hope they stay a long time! Best wishes, Laura ...

“Always an excellent service...”

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May 04,2018
Minithumbup
Laura
By: 'Laura'
May 04,2018
1 people found
this helpful
I have been a landlord with Chapmans for several years and they have been extremely diligent and professional throughout. Laura, Kevin and Tim really go the extra mile when it comes to dealing with any issues. Highly recommend them to anyone thinking about using them ...
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“I have rented with chapmans for a year and have ......”

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Mar 06,2018
Minithumbup
Laura
By: 'Gillian swalwell'
Mar 06,2018
1 people found
this helpful
I have rented with chapmans for a year and have since bought our own home. Have no complaints and would recommend chapmans. The staff are friendly and very helpful. Thank you...
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“Myself and 2 flatmates rented a flat in Edinburgh with Chapmans ......”

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Jan 18,2018
Minithumbup
By: 'Alan Conroy'
Jan 18,2018
1 people found
this helpful
Myself and 2 flatmates rented a flat in Edinburgh with Chapmans for 2 years and were very impressed with their service. No issues with inspections / repairs and our full deposit was returned at the end of tenancy with no trouble. Would recommend!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Laura Chapman
Jan 18, 2018
View all comments (1)
Hi Alan Many thanks in deed for your lovely review - you were great tenants to deal with and you always facilitated access so we could get work done in a timeous manner. Come back to us soon! Kind regards Laura ...

“I can happily say that my 6 years renting a property ......”

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Nov 22,2017
Minithumbup
Tim
Laura
By: 'sarah m'
Nov 22,2017
0 people found
this helpful
I can happily say that my 6 years renting a property from the Chapmans team was excellent. Tim and Laura where always VERY accommodating, any issues in the flat were sorted very quickly. Chapmans didn't feel like any other estate agents i have ever used they ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Laura Chapman
Nov 23, 2017
View all comments (1)
Thank you so much for Sarah for your lovely comments - it is really appreciated. It has been great helping you over the last 6 years and we are truly delighted you have been able to buy your first home. Do please keep in touch! Best wishes Laura ...

“My experience with Chapmans as a tenant was very satisfactory! ......”

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Sep 14,2017
Minithumbup
By: 'Abla'
Sep 14,2017
1 people found
this helpful
My experience with Chapmans as a tenant was very satisfactory! Friendly and helpful team and always ready to respond to maintenance issues. The agency was very understanding when I had to leave the flat before the end of tenancy period. All issues were resolved professionally ...
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Was this helpful? Yes
By: Laura Chapman
Sep 14, 2017
View all comments (1)
Thank you so much for your kind review - greatly appreciated. All the best for your new endeavours and do not hesitate to get in touch if you need a property or reference in the future. ...

“Can not praise enough. I am a first time landlord ......”

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Dec 23,2016
Minithumbup
By: 'Alex'
Dec 23,2016
1 people found
this helpful
Can not praise enough. I am a first time landlord and Chapmans were extremely helpful and took me through step by step. Sound advice, very professional and a pleasure to deal with. Ongoing service is great....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Romy
Jun 20, 2017
View all comments (2)
My experience of Chapmans as a tenant has been very positive - they are efficient in dealing with the signing up process and offer a speedy response to queries and repairs. I would warmly recommend them . ...
Staff picture Laura
(5)
Staff picture Margaret
(1)
Staff picture Tim
(3)
Staff picture Hunter
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to either:

Chapmans PM Ltd
26 Roseburn Terrace
Edinburgh
EH12 6AW

or

info@chapmanspm.co.uk

On receipt of your complaint we will adhere to the following procedure: –

Stage 1

We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2

Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint. There may occasionally be circumstances out with our control which prevent us from adhering to this timeframe.

These include: –

• when the office is closed for public holidays;

• where adverse weather or sickness has led to staff shortages;

• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;

• where we cannot respond in full without visiting the rental property and the tenant is restricting access;

• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3

Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4

Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5

You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale.

You can contact the Housing & Property Chamber at:
4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900

https://www.housingandpropertychamber.scot

Chapmans PM Ltd is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 4:27 PM 15/03/2017 by Rebecca Masjosthusmann

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Chapmans

Branch - Edinburgh, EH12