Both Caty and Emma have improbed our original opinion of Romans. Prior to their assistance the support, communication and information provided was slow and poor as well as inconsistent.
As soon as Caty contacted us she was helpful, considerate and considerate to our needs.
Similarly Emma has been really fantastic, instantly replying to emails and updating us where necessary. She has been professional, kind and very helpful.
I hope that Romans can improve their customer service prior to the tenancy being signed to match the great help after this time. If we hadn\'t have really liked the house we are renting we would hbe used another agent after the initial poor customer service received